Quality Assurance Specialist

26RACIA RAC Insurance Pty Limited; Perth; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Free roadside assistance

Discounts on RAC products and services

Job summary

RAC is hiring experienced Quality Assurance Specialists within the Claims Performance & Member Experience team in WA. You will review quality across claims activities, ensure compliance, and drive risk improvements to enhance member outcomes.

The role requires strong QA, regulatory knowledge, and stakeholder engagement, with ANZIIF qualifications and/or related insurance qualifications desirable.

Qualifications

• Experience in Quality Assurance, Compliance, Risk, or Operational roles within insurance or financial services.
• Strong understanding of general insurance products, underwriting principles, and regulatory obligations (GI Code of Practice, ASIC/AFCA).
• Ability to review, assess, and provide actionable feedback on quality and compliance outcomes.
• Strong analytical skills to identify trends, root causes, and improvement opportunities.
• Experience using QA, compliance, or knowledge management systems.
• Excellent communication and stakeholder engagement skills across levels.

Responsibilities

• Conduct quality assurance reviews across claims activities, customer interactions, and processes.
• Monitor compliance obligations, remedial actions, breach remediation workflows, and quality metrics.
• Analyse trends and identify quality, compliance, conduct, and operational risks.
• Help improve knowledge articles, business rules, procedures, and documentation for accuracy and consistency.
• Partner with stakeholders to improve processes and reduce risk.
• Support training programs through QA validation and feedback.
• Provide coaching and guidance to consultants, team leaders, and managers.
• Champion a strong risk and compliance culture across the business.

Skills

Quality Assurance

Compliance

Risk Management

Operational Roles

Insurance Knowledge

Regulatory Knowledge

Data Analysis

Communication Skills

Stakeholder Engagement

ANZIIF qualifications

Education

ANZIIF qualifications

Tools

Quality Assurance Systems

Job description

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." As RAC continues to evolve and strengthen our Insurance Claims Services function, we're excited to introduce newly created Quality Assurance Specialist roles within our Claims Performance & Member Experience team. These positions have been established to further enhance quality, compliance, risk management, and member outcomes across our claims operations.

Key Responsibilities

• Conduct quality assurance reviews across claims activities, customer interactions, and operational processes.
• Monitor compliance obligations, remedial actions, breach remediation workflows, and quality metrics.
• Analyse trends and identify quality, compliance, conduct, and operational risks.
• Support in enhancing knowledge articles, business rules, procedures, and process documentation to ensure accuracy and consistency.
• Partner with stakeholders to improve processes, reduce risk, and enhance member outcomes.
• Support the ongoing effectiveness of training programs through quality assurance validation and feedback.
• Provide coaching, mentoring, and practical guidance to consultants, team leaders, and managers.
• Champion a strong risk and compliance culture across the business.

About You You'll be an experienced quality, compliance, or insurance professional who enjoys working collaboratively to improve performance and outcomes.

You will bring

• Experience in Quality Assurance, Compliance, Risk, or Operational roles within insurance or financial services.
• Strong understanding of general insurance products, underwriting principles, and regulatory obligations, including the General Insurance Code of Practice and ASIC/AFCA requirements.
• Demonstrated ability to review, assess, and provide actionable feedback on quality and compliance outcomes.
• Strong analytical skills with the ability to identify trends, root causes, and opportunities for improvement.
• Experience using quality assurance, compliance, or knowledge management systems.
• Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
• ANZIIF qualifications and/or Qualifications in Insurance, Risk, Compliance, Business is desirable.

What’s in it for you?

• A workplace culture where our people feel valued, respected and empowered.
• Work in flexible ways that meet work/life commitments and support wellbeing.
• Be part of a purpose led organisation that gives back to the WA community.
• An environment that values ongoing career development.
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
• Opportunities for community engagement and corporate volunteering.

Applications close COB Tuesday 15th September 2026.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact [e-mail]