Claims Officer - Accounts/Finance/Admin

Randstad Sourceright; Melbourne; Hybride; AUD 47 000 - 63 000; Temps partiel

Résumé du poste

Randstad Sourceright partners with a leading FMCG company in Docklands, Melbourne, delivering a hands-on Finance role focused on pricing/claims processing, internal controls and stakeholder support.

The Claims Officer reports to the Collections Manager and will handle data entry, invoicing, credit/debit processing, and claims reporting in a hybrid Docklands setting. Knowledge of SAP and accounting processes is preferred to ensure accurate, timely financial workflows.

Qualifications

• Background in accounting support roles, such as Accounts Payable or Accounts Receivable.
• Hands-on experience navigating ERP systems, SAP preferred.
• Strong data entry and accuracy.
• Excellent communication and stakeholder management skills.

Responsabilités

• Enter high volumes of claims into the database with accuracy.
• Create credit notes and invoices; action sundry debit/credit requests.
• Respond promptly to claims enquiries.
• Serve as primary liaison for internal and external stakeholders throughout the claims lifecycle.
• Identify and participate in process improvement to enhance workflows.

Connaissances

Data Entry

Stakeholder Management

Communication

ERP systems

SAP experience

Outils

SAP

Description du poste

Randstad Sourceright is proud to be partnering with and working alongside a leading FMCG company headquartered in Docklands, Melbourne. This company has multiple manufacturing sites across Australia alongside many well known household brands/products.

Reporting to the Collections Manager, this is a hands-on finance role responsible for processing customer pricing and logistics claims, maintaining internal controls, and delivering customer and stakeholder support across the claims cycle.

Role: Claims Officer

Location: Docklands - hybrid (2 days in the office)

Job Type: Contract - 6 Months (potential to extend)

Start Date: ASAP

Rate: $40 per hour + super (depending on experience)

Responsibilities:

Claims Management & Data Entry: Accurately enter high volumes of claims into the database alongside investigation, ensuring strict alignment with internal controls.

Financial Processing & Reporting: Creating credit notes and invoices, whilst actioning sundry debit and credit requests. Collate data and generate ad-hoc financial and claims reports.

Claims Inbox Management: Timely response of claims enquiries.

Stakeholder Management: Primary point of contact for internal and external stakeholders, delivering guidance, support, and continuous communication throughout the full claims lifecycle.

Continuous Improvement: Actively evaluate current claims workflows to recommend and participate in process improvement/process gap initiatives.

Experience:

Finance & Accounting: Background in accounting support roles, such as Accounts Payable or Accounts Receivable, with a solid understanding of financial processes.

Systems Expertise: Hands-on experience navigating and operating ERP systems - SAP experience is preferred.

Data Entry: Ability to accurately process and review volumes of data.

Communication & Stakeholder Management: Interpersonal and written communication skills to manage complex emails from customers alongside internal stakeholder liaison.

At Randstad Sourceright we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.