Claims Officer

Randstad Australia; Darwin; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Salary Packaging up to 15,900 AUD/year

5 weeks annual leave + 17.5% leave on

12% Superannuation

Purpose-driven work with First Nations

Job summary

Randstad Australia is recruiting a Claims Officer for the RAES program, based in Darwin's Darwin Support Office (East Arm), with occasional travel to remote Indigenous communities. You will be the engine room for employment outcome claims, calculating, lodging, and tracking 52-week outcomes, while coordinating with site teams and employers to ensure every participant's job success is recognized and funded.

This role requires sharp analytical skills, solid experience with ECSN/ESS or similar

Qualifications

• Experience with employment service systems (ECSN/ESS) and Excel.
• Background in customer service, senior admin, or claims processing.
• Willingness to travel to remote Indigenous communities.

Responsibilities

• Calculate, lodge, and secure employment outcome claims in ECSN/ESS.
• Support employers and remote site teams to track payslips and resolve issues.
• Track project budgets and process monthly payments to stakeholders.
• Perform internal data audits and deliver weekly/monthly tracking reports.
• Maintain participant datasheets and ensure accurate program records.

Skills

Systems literacy

Attention to detail

Excel skills

Communication skills

Tools

ECSN

ESS

Excel

Job description

Claims Officer - Remote Australia Employment Service (RAES)

Darwin Support Office (East Arm) - with occasional remote community travel

Stop tracking numbers for corporate profits-track outcomes that change lives!

Randstad has proudly partnered with ALPA, one of Australia’s largest Aboriginal-owned corporations, to recruit an energetic, detail-focused Claims Officer.

If you have sharp analytical skills, know your way around employment databases (like ECSN or ESS), and want to connect raw outcome data with First Nations community empowerment, this is your ideal next step.

Unbeatable Benefits

• Boost Your Take-Home Pay: NFP Salary Packaging up to $15,900/year (keep more of what you earn).
• Great Leave Package: 5 weeks annual leave + 17.5% leave loading.
• 12% Superannuation: Significantly higher than the standard rate.
• Real Purpose: Directly support long-term employment retention and economic development for First Nations people.

About The Role

Reporting directly to the Employment Pathways Team Leader, you will be the engine room for employment outcome claims under the RAES Program.

You won't just be entering data—you will calculate, claim, and track 52-week employment outcomes, manage project budgets, and work directly with site teams and employers to ensure every participant's job success is recognized and funded.

Key Responsibilities

• Claim Calculation & Submission: Calculate, lodge, and secure employment outcome claims in government systems (ECSN/ESS) within strict NIAA deadlines.
• Employer & Site Collaboration: Support employers and remote site teams to track payslips, resolve issues early, and keep participants employed past the 52-week milestone.
• Project Budgeting & Payments: Track project budgets, verify evidence, and process monthly payments to stakeholders efficiently.
• Performance Reporting & Auditing: Perform internal data audits, identify trends, and deliver clear weekly/monthly tracking reports to site teams and leadership.
• Data Management & Systems: Maintain rock-solid participant datasheets and ensure accurate record-keeping across all program systems.

What You Will Bring

• Systems Literacy: Hands-on experience using employment service systems (ECSN, ESS, or similar government databases) and advanced Microsoft Excel skills.
• Background: Proven experience in customer service, senior administration, claims processing, or community services.
• Precision & Drive: Sharp attention to detail with the drive to meet Assessed Claims Targets and key performance metrics.
• Communication & Relationship Skills: Down-to-earth communication style to build trust with remote site teams, business owners, and community stakeholders.
• Mobility & Clearances: Willingness to travel to remote Indigenous communities via light aircraft or unsealed roads, with relevant background checks.