Claims Manager

Eml Group; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

RewardsHub discounts

Learning & development

Employee Assistance Program

Parental leave

Job summary

EML, a leading Workers Compensation and Personal Injury Claims Management firm, invites applications for a permanent, full-time Claims Specialist based in Sydney. Join a diverse team within the Specialised Insurance Group (SIG) supporting Hospitality Industry Insurance and Trinity Insurance portfolios.

Expect end-to-end claims support, liability assessment, treatment coordination and recovery focus. Shortlisted applicants will attend a face-to-face Assessment Centre in Sydney.

Qualifications

• Experience in allied health, rehabilitation or case management is highly regarded.
• Excellent communication and relationship-building skills.
• Resilient, empathetic and able to manage competing priorities.
• Thrive in a collaborative and fast-paced environment.
• Passionate about helping people get their lives back.

Responsibilities

• Manage a portfolio of physical and psychological claims.
• Liaise with injured workers, employers, providers and internal stakeholders.
• Support recovery and return to work planning.
• Manage payments, treatment approvals and claim reviews.
• Facilitate case conferences and stakeholder meetings as required.

Skills

Customer service

Case management

Communication

Empathy

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day.

This is an exciting opportunity for someone with strong customer service experience, an allied health background or previous case management experience to join EML’s Specialised Insurance Group (SIG), supporting our Hospitality Industry Insurance (HII) and Trinity Insurance portfolios.

As a Claims Specialist, you will manage a portfolio of physical and psychological claims, supporting injured workers through the end-to-end claims process. This may include determining liability, coordinating treatment, managing payments, facilitating case conferences and supporting recovery and return to work outcomes.

Within SIG, you will be supported by experienced Team Leaders, Technical Specialists and Injury Management professionals who are there to guide your development and success in the role.

As part of the recruitment process, shortlisted applicants will be required to attend a face-to-face Assessment Centre on Wednesday, 5th August 2026 in Sydney.

This is a permanent, full-time position based in our Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

Manage a portfolio of physical and psychological claims

Liaise with injured workers, employers, providers and internal stakeholders

Support recovery and return to work planning

Manage payments, treatment approvals and claim reviews

Facilitate case conferences and stakeholder meetings as required

ABOUT YOU

Allied health, rehabilitation or case management experience is highly regarded

Excellent communication and relationship-building skills

Resilient, empathetic and able to manage competing priorities

Thrive in a collaborative and fast-paced environment

Passionate about helping people get their lives back

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.