Claims Consultant

Hub24 Limited; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Office in Sydney

Job summary

Marsh Australia is seeking a Claims Consultant for the Sydney office. This hybrid role requires at least three days in the office each week and involves managing life insurance claims from lodgement to determination, with emphasis on Group Life and related products.

You will liaise with claimants, trustees and providers, ensuring accurate decisions and compliant documentation. The role emphasizes strong communication, analytical skills and a customer-centric approach, with opportunities for

Qualifications

• 3+ years of claims experience.
• Strong written and oral communication skills.
• Ability to work in Australia and adapt to hybrid work arrangements.

Responsibilities

• Manage end-to-end claims for a portfolio of Group Life and related life insurance claims.
• Review medical, financial and legal evidence to support timely claim decisions.
• Communicate with claimants, trustees, employers and other stakeholders with empathy.
• Ensure compliance with policy terms and industry codes while maintaining accurate documentation.
• Contribute to process improvements and support enhancements to claims handling.

Skills

Claims experience

Communication

Work eligibility

Job description

We are seeking a candidate to join our Claims team at Marsh Australia in the role of Claims Consultant . This role will be based in our Sydney office . This is a hybrid role that has a requirement of working at least three days a week in the office.

This role is integral to the delivery of claims management services to our clients. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.

We will count on you to:

• Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims;
• Conduct accurate reserving, claims investigation, manage claims costs, and negotiate with various third parties;
• Build and maintain rapport with clients;
• Foster relationships with internal and external stakeholders, including brokers, underwriters, and reinsurers.

What you need to have:

• 3+ years of experience in claims;
• Good written and oral communication skills;
• The ability to remain calm under pressure and be able to work flexibly when required;
• The ability to work in Australia.
• We are open to receiving applications from candidates new to the industry, as well as experienced candidates. Salary will be dependent on experience.

What makes you stand out:

The following, while not required, would be highly regarded:

• Previous experience managing public liability / casualty claims;
• Relevant tertiary qualifications, such as Law, Business/Commerce, Loss Adjusting or ANZIIF studies;
• Previous client facing experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Company: MarshDescription:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

• Flexible Work Hours | Hybrid Model (3 days in the office, 2 days working from home)
• Hours of operation 8am-5:30pmMonday-Friday
• Permanent, Full-time role

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

As a Claims Consultant within our Group Space for our AWARE fund, you will manage life insurance claims for start to finish, providing a flawless experience for our customer.

In this role you will:

• Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.
• Review medical, financial and legal evidence to make fair, accurate and timely claim decisions.
• Communicate with claimants, trustees, employers and other stakeholders, providing clear and empathetic support throughout the claims process.
• Liaise with internal specialists and external providers, including rehabilitation consultants, medical practitioners, reinsurers and legal representatives.
• Ensure compliance with policy terms, legislation and the Life Insurance Code of Practice while maintaining accurate claim documentation.
• Proactively manage claim progress, identify barriers and drive positive customer outcomes.
• Contribute to continuous improvement initiatives and support enhancements to claims processes and customer experience.
• Maintain current knowledge of life insurance products, claims management practices and industry developments.

Qualifications

• Life insurance claims management experience within Group policy -TPD claims experience is ideal OR;
• Workers Compensation or Return to Work claims management experience with an Allied Health background.
• Strong analytical, problem-solving & time-management skills.
• Excellent communication & empathy to support customers during challenging times.
• Solid understanding of injuries, illnesses and treatment.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Competitive Salary + Bonus + Annual Reviews

Wellbeing Benefits – Mental, Physical & Financial Support

#LI-Hybrid

Stay fully engaged with a hybrid model that balances onsite collaboration with remote flexibility, ensuring all team members have the support and resources they need to excel.