Claims Consultant
Marsh
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Résumé du poste
Marsh Australia is seeking a candidate to join our Claims team at Marsh Australia in the role of Claims Consultant. This role will be based in our Sydney office.
This is a hybrid role that has a requirement of working at least three days a week in the office. You will manage a portfolio of general insurance claims for Local Government clients, focusing on liability claims and end-to-end claims handling, including reserving and negotiations with third parties.
Qualifications
- 3+ years of experience in claims;
- Strong written and spoken communication.
- Customer service approach and ability to work under pressure.
Responsabilités
- Manage end-to-end processes for a mixed portfolio of claims (Public Liability, Professional Indemnity, Property).
- Conduct reserving, investigations, control costs and negotiate with third parties.
- Build rapport with clients and stakeholders including brokers, underwriters and reinsurers.
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We are seeking a candidate to join our Claims team at Marsh Australia in the role of Claims Consultant . This role will be based in our Sydney office . This is a hybrid role that has a requirement of working at least three days a week in the office.
This role is integral to the delivery of claims management services to our clients. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.
We will count on you to:
- Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims;
- Conduct accurate reserving, claims investigation, manage claims costs, and negotiate with various third parties;
- Build and maintain rapport with clients;
- Foster relationships with internal and external stakeholders, including brokers, underwriters, and reinsurers.
What you need to have:
- 3+ years of experience in claims;
- Good written and oral communication skills;
- The ability to remain calm under pressure and be able to work flexibly when required;
- The ability to work in Australia.
- We are open to receiving applications from candidates new to the industry, as well as experienced candidates. Salary will be dependent on experience.
What makes you stand out:
The following, while not required, would be highly regarded:
- Previous experience managing public liability / casualty claims;
- Relevant tertiary qualifications, such as Law, Business/Commerce, Loss Adjusting or ANZIIF studies;
- Previous client facing experience.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Company: MarshDescription:
We are seeking a candidate to join our Claims team at Marsh Australia in the role of Claims Consultant . This role will be based in our Sydney office . This is a hybrid role that has a requirement of working at least three days a week in the office.
This role is integral to the delivery of claims management services to our clients. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.
We will count on you to:
- Manage end-to-end processes for a mixed portfolio of primarily Public Liability, Professional Indemnity and Property claims;
- Conduct accurate reserving, claims investigation, manage claims costs, and negotiate with various third parties;
- Build and maintain rapport with clients;
- Foster relationships with internal and external stakeholders, including brokers, underwriters, and reinsurers.
What you need to have:
- 3+ years of experience in claims;
- Good written and oral communication skills;
- A strong customer service approach;
- The ability to remain calm under pressure and be able to work flexibly when required;
- The ability to work in Australia.
- We are open to receiving applications from candidates new to the industry, as well as experienced candidates. Salary will be dependent on experience.
What makes you stand out:
The following, while not required, would be highly regarded:
- Previous experience managing public liability / casualty claims;
- Relevant tertiary qualifications, such as Law, Business/Commerce, Loss Adjusting or ANZIIF studies;
- Previous client facing experience.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
- Flexible Work Hours | Hybrid Model (3 days in the office, 2 days working from home)
- Hours of operation 8am-5:30pm Monday-Friday
- Permanent, Full-time role
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
As a Claims Consultant within our Group Space for our AWARE fund, you will manage life insurance claims for start to finish, providing a flawless experience for our customer.
In this role you will:
- Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.
- Review medical, financial and legal evidence to make fair, accurate and timely claim decisions.
- Communicate with claimants, trustees, employers and other stakeholders, providing clear and empathetic support throughout the claims process.
- Liaise with internal specialists and external providers, including rehabilitation consultants, medical practitioners, reinsurers and legal representatives.
- Ensure compliance with policy terms, legislation and the Life Insurance Code of Practice while maintaining accurate claim documentation.
- Proactively manage claim progress, identify barriers and drive positive customer outcomes.
- Contribute to continuous improvement initiatives and support enhancements to claims processes and customer experience.
- Maintain current knowledge of life insurance products, claims management practices and industry developments.
Qualifications
- Life insurance claims management experience within Group policy -TPD claims experience is ideal OR;
- Workers Compensation or Return to Work claims management experience with an Allied Health background
- Strong analytical, problem-solving & time-management skills
- Excellent communication & empathy to support customers during challenging times.
- Solid understanding of injuries, illnesses and treatment
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.
Everything at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (subject to performance), you have the flexibility to work from home along with the choice between:
- Monthly rostered days off , or
- A 9-day fortnight
giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
Make a real difference in people's lives with EML
Join our Sydney Emergency Services team and manage your own portfolio of workers compensation claims while liaising with injured workers, their employers, and Allied Health professionals.This role will also involve working with internal specialists to create a strategic plan, helping injured workers get back to work as quickly and safely as possible.
This will be a full time, permanent position based in our Sydney office, with work-from-home flexibility (up to 2 days per week) considered from month three, subject to performance and approval.
What You’ll Be Doing
- Managing a full portfolio of physical and psychological injury claims.
- Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
- Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
- Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
- Navigating challenging conversations with confidence, empathy and resilience
What We’re Looking For
It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…
- Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
- The ability to thrive in a fast paced, collaborative team?
- Good computer literacy with the ability to learn new systems?
- Creativity, curiosity and initiative when engaging with stakeholders?
Why You’ll Love Being Part of EML
You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:
- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program , including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews .
Ready to Make an Impact?
If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.
Competitive Salary + Bonus + Annual Reviews
Wellbeing Benefits – Mental, Physical & Financial Support
Enjoy benefits such as discounted insurance, health and well‑being programs, and a range of employee benefits to support
Why do you want to join EML?
We want you to be part of an environment that values your contributions and celebrates your successes through creative programs and opportunities for growth, recognition, and cultural events.
Claims Consultant, Protection, Australia
Job Title Claims Consultant, Protection, Australia
Job Description
The Role
The primary responsibility is to deliver high quality claims expertise and value add to Australian insurers.
The role will be working with clients to provide technical expertise across all products in the form of assessment, support and staff development where required.
This role will also require the consultant to assist PLRA build and support a claims proposition for the market that meets both client needs as well as being consistent with PLRA’s strategic focus.
Assessment of Life Insurance Claims across all products for Retail and Group cover. This includes all internal and external stakeholder management.
Client service: Drive delivery of high-quality service to clients including:
- Strong individual performance against client Service Level Agreements
- Credible technical support and activities consistent with client plans
- Building and maintaining effective relationships with clients and key stakeholders
Develop both technical and personal skills to a high level
Provide support to the Claims Manager on all claims related issues.
- Assisting CM achieve team and company goals as well as individual performance standards and objectives
Assist with the development of PLRA’s profile and brand in Australia and internationally.
Qualifications & Experi ence
- Previous Claims Management experience working in a Life (Re)insurer for at least 2+ years
- Background in allied health, occupational therapy, or psychology.
- Experience handling claims for all major AU products including Life cover, TPD, Critical Illness and Income Protection
- Experience managing non disclosure cases and dealing with legally represented claims
- Typical completion of or progression towards the Claims diploma
- Good working knowledge of Life & Disability Insurance industry regulations
- Good working knowledge of life & disability claims practices
Working For Pacific Life Re
Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.
Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
Leave
20+5 days of annual leave with option to buy more days
Fertility leave
Generous enhanced parental leave
The Company’s Group Salary Continuance Insurance (SCI)/Income Protection (IP) provides you with a continued salary, through monthly Benefit payments, in order to protect your standard of living should you be unable to work due to long term illness, injury or partial/total disability
Access to Employee Assistance Program
Time off for volunteering
Charitable matching of employee donations
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
We are seeking a highly skilled and experienced Claims Consultant to join our team. The successful candidate will be responsible for managing and processing claims for our clients. The Claims Consultant will work closely with clients, insurance companies, and other stakeholders to ensure that claims are processed accurately and efficiently.
Responsibilities:
- Manage and process claims for clients
- Review and analyze claims to determine coverage and liability
- Communicate with clients, insurance companies, and other stakeholders to gather information and resolve issues
- Negotiate settlements with insurance companies on behalf of clients
- Provide guidance and support to clients throughout the claims process
- Maintain accurate records and documentation of claims
Qualifications:
- Bachelor’s degree in a relevant field
- Minimum of 3 years of experience in claims management or a related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of insurance policies and regulations
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