Claims Consultant, Protection, Australia

Pacific Life; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Leave 20+5 days of annual leave

Fertility leave

Generous enhanced parental leave

Healthcare

Income Protection

Wellness

Subsidized gym membership

Employee Assistance Program

Time off for volunteering

Charitable matching of employee donat

Job summary

Pacific Life Re is seeking a Claims Consultant, Protection in Australia to deliver high quality claims expertise across Life, TPD, CI and IP products. You will assess claims, support clients and develop staff while helping build a market proposition aligned with PLRA’s strategy.

You will work with insurers and stakeholders, manage complex cases, ensure regulatory compliance and contribute to the growth of Pacific Life Re’s profile in Australia and internationally.

Qualifications

• Experience in life (re)insurance claims across major AU products.
• Background in allied health, occupational therapy, or psychology is preferred.
• Knowledge of life and disability claims practices and regulations.

Responsibilities

• Assessment of Life Insurance Claims across all products for Retail and Group cover.
• Drive high-quality client service and maintain SLAs with stakeholders.
• Provide credible technical support and develop both technical and personal skills.
• Build relationships with clients and colleagues; support Claims Manager.
• Assist with PLRA profile development in Australia and internationally.

Skills

Claims management

Stakeholder management

Insurance regulations

Education

Diploma in Claims (progressing)

Job description

Job Title Claims Consultant, Protection, Australia

Job Description

The Role

The primary responsibility is to deliver high quality claims expertise and value add to Australian insurers. The role will be working with clients to provide technical expertise across all products in the form of assessment, support and staff development where required. This role will also require the consultant to assist PLRA build and support a claims proposition for the market that meets both client needs as well as being consistent with PLRA’s strategic focus.

Duties

• Assessment of Life Insurance Claims across all products for Retail and Group cover. This includes all internal and external stakeholder management.
• Client service: Drive delivery of high-quality service to clients including: Strong individual performance against client Service Level Agreements.
• Credible technical support and activities consistent with client plans.
• Building and maintaining effective relationships with clients and key stakeholders.
• Develop both technical and personal skills to a high level.
• Provide support to the Claims Manager on all claims related issues.
• Assisting CM achieve team and company goals as well as individual performance standards and objectives.
• Assist with the development of PLRA’s profile and brand in Australia and internationally.

Qualifications & Experience

• Previous Claims Management experience working in a Life (Re)insurer for at least 2+ years
• Background in allied health, occupational therapy, or psychology.
• Experience handling claims for all major AU products including Life cover, TPD, Critical Illness and Income Protection
• Experience managing non disclosure cases and dealing with legally represented claims
• Typical completion of or progression towards the Claims diploma
• Good working knowledge of Life & Disability Insurance industry regulations
• Good working knowledge of life & disability claims practices

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

• Leave 20+5 days of annual leave with option to buy more days
• Fertility leave
• Generous enhanced parental leave
• Healthcare
• The Company’s Group Salary Continuance Insurance (SCI)/Income Protection (IP) provides you with a continued salary, through monthly Benefit payments, in order to protect your standard of living should you be unable to work due to long term illness, injury or partial/total disability
• Wellness
• Subsidized gym membership
• Access to Employee Assistance Program
• Time off for volunteering
• Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities.

We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.

Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.