Claims Assistant

Allstate; Ballarat; On-site; AUD 41,000 - 63,000; Full time

Job summary

Allstate Canada Group is seeking a Claim Assistant to support Claims Advisors and the Operations team. You will handle setup of claims, document processing, and ETransfers while maintaining accurate spreadsheets and ensuring workflow compliance.

This role emphasizes exceptional customer service, collaboration, and multitasking across daily priorities with backup duties as needed.

Qualifications

• Minimum high school education or equivalent.
• Customer service experience is required.
• Commitment to providing outstanding customer service.
• Proficient keyboard skills and computer literacy.
• Excellent verbal and written communication skills.
• Ability to collaborate with peers and subordinates to reach goals.
• Highly motivated and able to work well independently.
• Enrollment in CIP designation is an asset.

Responsibilities

• Provide superior customer service experience for Claim Advisors of all levels.
• Collaborate within the Operations team and Claim Advisors.
• Provide on the job training for team members as requested by manager.
• Proactively manage day-to-day priorities, balancing new assignments with active tasks.
• Act as back up to other Claim Assistants.
• General office duties.

Skills

Accountability

Claims Resolution

Communication

Customer Centricity

Customer Experience Management

Customer Service

Data Processing

Detail-Oriented

Digital Literacy

Inclusive Leadership

Learning Agility

Office Administration

Organizing

Prioritization

Relationship Management

Results-Oriented

Time Management

Education

High School Diploma or Equivalent

Tools

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Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This Claim Assistant Role handles many tasks to support Claim Advisors, including but not limited to set up & assigning Claims, requesting reports, Issuing/Approving ETransfers, scanning incoming documents and using multiple software. This includes accountability for maintaining various spreadsheets and ensuring workflow is current. This role is within the Operations team and ensures ACG and the Claims Department performance requirements are successfully met. This position supports and provides customer services in the Claims Operations area and reports to the Manager, National Claims Operations.

Accountability:

• Provide superior customer service experience for Claim Advisors of all levels
• Collaborate within the Operations team and Claim Advisors
• Provide on the job training for team members as requested by manager
• Proactively manage day-to-day priorities, balancing new assignments with active tasks
• Act as back up to other Claim Assistants
• General office duties

Qualifications:

• Minimum high school education or equivalent
• Customer service experience is required
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy
• Excellent verbal and written communication skills
• Ability to collaborate with peers and subordinates to reach goals
• Highly motivated and able to work well independently
• Enrollment in CIP designation is an asset.

Skills

Accountability, Claims Resolution, Communication, Customer Centricity, Customer Experience Management, Customer Service, Data Processing, Detail-Oriented, Digital Literacy, Inclusive Leadership, Learning Agility, Office Administration, Organizing, Prioritization, Relationship Management, Results-Oriented, Time Management

Compensation

Expected compensation for this role ranges from $ 41,000.00 - 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.