Claims Assessor

Hannover Rückversicherung AG; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hannover Re in Sydney seeks a Claims Assessor for our Life & Health Subsidiary. You will review and assess Group and Retail life insurance claims against policy terms, liaising with stakeholders to ensure timely decisions.

This permanent role requires at least 3 years’ life insurance experience, knowledge of LICOP/RG271, advanced Excel, and the ability to work independently while collaborating with teams to deliver accurate outcomes.

Qualifications

• At least 3 years' technical knowledge of direct and/or group life insurance.
• Experience applying insurance legislation and regulatory requirements, including LICOP and RG271.
• Advanced Excel skills.
• Experience using AI-enabled tools in a regulated environment.
• Strong analytical and problem-solving skills.
• Excellent organisational skills and attention to detail.
• Clear written and verbal communication skills.
• The ability to work independently and collaboratively.
• Professional integrity, sound judgement and a commitment to confidentiality.
• ANZIIF and/or ALUCA qualifications (desirable).

Responsibilities

• Managing Group and Retail life insurance claims portfolios across a range of claim types.
• Assessing claims in line with policy terms, regulatory requirements and service standards.
• Responding to claim reviews and participating in discussions on complex cases.
• Liaising with internal and external stakeholders throughout the claims assessment process.
• Contributing to projects, process improvements and ongoing business initiatives.
• Supporting strong risk management, compliance and governance practices.
• Maintaining business processes and documentation.
• Collaborating across claims, medical and operational teams to deliver positive customer outcomes.

Skills

Direct life insurance

Group life insurance

Advanced Excel

AI-enabled tools

Analytical skills

Communication skills

Independent & collaborative

Confidentiality

ANZIIF/ALUCA qualifications

Education

ANZIIF/ALUCA qualification

Tools

Excel

AI-enabled tools

Job description

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Hannover Re – as one of the world’s leading reinsurers, we provide coverage for the risks of yesterday, today and tomorrow. Our strength?Connecting Power: Within our global team of around 4,000 colleagues, we bring together knowledge, perspectives and a strong sense of responsibility. We rely on one another, challenge ourselves and continuously develop both our services and our products. Whether working with risk calculation models, developing digital tools or creating pragmatic solutions for our clients: here, you can contribute your expertise and actively shape what comes next.Sounds good? Get to know us as a reliable employer and find your place with us.

In Australia and New Zealand, Hannover Re is a major player in the Life & Health reinsurance market. Locally, we combine the agility of a small, nimble team with the financial strength and global reach of one of the world’s largest reinsurers.

We currently have an exciting opportunity for a Claims Assessor to join our Life & Health Subsidiary in Sydney.

Reporting directly to the Claims Assessment Manager this permanent role will be responsible for ensuring that all claims are promptly assessed in line with the terms and conditions of the relevant insurance contract.

You can look forward to

• Managing Group and Retail life insurance claims portfolios across a range of claim types.
• Assessing claims in line with policy terms, regulatory requirements and service standards.
• Responding to claim reviews and participating in discussions on complex cases.
• Liaising with internal and external stakeholders throughout the claims assessment process.
• Contributing to projects, process improvements and ongoing business initiatives.
• Supporting strong risk management, compliance and governance practices.
• Maintaining business processes and documentation.
• Collaborating across claims, medical and operational teams to deliver positive customer outcomes.

You come equipped with

• At least 3 years' technical knowledge of direct and/or group life insurance.
• Experience applying insurance legislation and regulatory requirements, including LICOP and RG271.
• Advanced Excel skills.
• Experience using AI-enabled tools in a regulated environment.
• Strong analytical and problem-solving skills.
• Excellent organisational skills and attention to detail.
• Clear written and verbal communication skills.
• The ability to work independently and collaboratively.
• Professional integrity, sound judgement and a commitment to confidentiality.
• ANZIIF and/or ALUCA qualifications (desirable).

You will stand out if you are:

• Technology-loving – you embrace systems, automation, and data-driven decision making
• Naturally curious – always asking “how can we do this better?”
• Process-oriented – with a strong focus on continuous improvement
• Trusted and grounded – you build credibility through consistency, discretion, and integrity
• Mature and balanced – able to exercise sound judgement and handle sensitive matters
• People-centric – approachable, empathetic, and able to build strong relationships across all levels
• Self-driven – able to prioritise effectively and work with minimal supervision
• Attention to detail orientated – you see the things others miss and have an eye for numbers and effective use of language

Applicants must have unrestricted permanent rights to work in Australia (Australian citizenship or permanent residency only).

What do we offer you:
Are our values, Responsibility, Drive and We Spirit aligned with yours?

Culture & environment
You’ll join an international organisation with short decision paths, an open feedback culture, and a strong sense of community built on respect, collaboration and mutual support.

Benefits
We value our people and their contribution to our shared success. Our benefits include structured onboarding, hybrid working arrangements, an Employee Assistance Program (EAP) and modern offerings focused on professional development, wellbeing and engagement.

Career development
You’ll bring your specialist expertise and in return we offer continuous learning, exposure to global perspectives, and the opportunity to contribute ideas, innovate and shape your career.

Only together can we achieve our objectives.

We don’t just offer a job and a title. If you’re looking for an organisation that genuinely values its people and is Somewhat Different, we would love to hear from you.