Claims Specialist

Swiss Re; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

25 days annual leave

15 days personal leave

Flu vaccinations and annual health-?

Annual health checks

Job summary

Swiss Re in Sydney seeks a technically sharp Life & Health Claims Specialist to drive client partnerships and deliver market-leading claims management across Australia and New Zealand.

You will combine deep claims expertise with a client-first mindset, engaging with internal stakeholders and clients to improve outcomes, while staying compliant with regulatory frameworks and Swiss Re's strategic vision.

Qualifications

• Broad technical expertise in life insurance claims assessment across multiple lines.
• Strong knowledge of the Australian and New Zealand insurance landscape.
• Proven stakeholder management experience influencing outcomes.

Responsibilities

• Build and manage tailored client engagement plans with key stakeholders.
• Oversee Life & Health client portfolios across lines of business.
• Use data to identify trends and inform product development.
• Provide training, audits, and expert consults to strengthen client capability.
• Analyze claims and market data to identify risks and opportunities.
• Ensure all claims assessments comply with regulatory requirements.
• Design services aligned to client strategies and Swiss Re's vision.
• Collaborate with Underwriting, Pricing, Valuation, and Sales teams.

Skills

Technical claims expertise

Stakeholder management

Client relationship building

Analytical thinking

Education

Tertiary qualification

Tools

Claims technology

Data analytics

Job description

Location: Sydney, NSW, AU

Are you a technically sharp claims professional who thrives on building meaningful client relationships and driving real impact across the life and health insurance industry? This is your opportunity to join a global reinsurance leader and play a pivotal role in shaping claims excellence across Australia and New Zealand.

About the Role

As a Claims Specialist within Swiss Re's Life & Health ANZ Claims team, you will be at the forefront of delivering market-leading claims management services that make a genuine difference - for clients, for their customers, and for the sustainability of the broader industry. This is a dynamic, high-impact role that blends deep technical claims expertise with a collaborative, client-first mindset. You will engage proactively with clients, customers, and internal stakeholders across Australia, New Zealand, and globally, bringing both rigour and empathy to everything you do.

Key Responsibilities

• Build lasting client partnerships: Develop and execute tailored client engagement plans that embed consistent, best-practice claims management and deepen trust with key stakeholders.
• Proactively manage complex claims portfolios: Oversee Life & Health client portfolios across all lines of business, ensuring every decision aligns with treaty terms, policy guidelines, and regulatory requirements.
• Turn data into insight: Leverage claims data and your technical expertise to identify emerging trends, surface new business opportunities, and inform product development strategies.
• Share knowledge and elevate capability: Deliver high-value services including training, audits, complex case consulting, and process improvement initiatives that strengthen client claims capabilities.
• Stay ahead of emerging risks: Continuously analyse claims and market data to identify risks and opportunities, contributing to stronger, more proactive risk management strategies.
• Apply technical excellence: Ensure all claims assessments and adjudications are rigorous, consistent, and fully compliant with applicable regulatory frameworks and legislative requirements.
• Develop client-focused solutions: Design and deliver services aligned to individual client strategies and Swiss Re's broader claims vision, with a focus on measurable, meaningful outcomes.
• Collaborate across Swiss Re: Work closely with colleagues in L&H Underwriting, Pricing, Valuation, Client Markets, and Solutions to influence outcomes, share expertise, and drive value across the business.

About the Team

The L&H Claims Team at Swiss Re is a passionate and purpose-driven group dedicated to providing market-leading support to our clients, enabling them to deliver on their claims promise to their customers. We work collaboratively with insurers across Australia and New Zealand to strengthen claims practices, improve customer outcomes, and help shape the long-term sustainability of the life and health insurance industry. Our team combines deep technical expertise with a genuine commitment to making a positive difference – for clients, for end customers, and for the broader community.

About You

You are a motivated and collaborative claims professional who brings both technical depth and a genuine passion for client service excellence. You thrive in an environment where your expertise creates real impact – not just for clients, but for the people behind every claim. You are a natural relationship builder, a clear communicator, and someone who approaches challenges with curiosity, resilience, and a solutions-focused mindset.

We are looking for candidates who meet these requirements:

• Broad technical expertise in life insurance claims assessment, ideally spanning retail and group insurance products across multiple lines of business.
• Strong knowledge of the Australian & New Zealand insurance landscape, including products, regulatory environment, and industry frameworks relevant to life and health claims.
• Proven stakeholder management experience, with a demonstrated ability to influence outcomes, manage complex relationships, and deliver impactful client-facing services.

These are additional nice to haves:

• Familiarity with claims technology, including automation tools, workflow management systems, and triage platforms.
• Experience with data analytics for portfolio management and claims insights.
• Background in dispute resolution processes and/or rehabilitation and return-to-work programs within disability claims.
• Relevant tertiary qualification and/or evidence of continuous professional development, including ALUCA CPD accreditation.
• A purpose-driven approach - passionate about advancing industry practice and delivering meaningful outcomes for clients and end customers.
• Influential communication skills - excellent negotiation, presentation, and stakeholder engagement capabilities, with the ability to deliver clear and compelling messages across all levels.
• A proactive and resilient work style - a self-starter who anticipates risks, identifies opportunities, and adapts confidently to evolving challenges.

Applications for this role will close on 15 September 2026.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

Swiss Re offers modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25 days annual leave, 15 days personal leave, flu vaccinations and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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Reference Code: 139212

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