Claims Assessor

B & K Consulting; Melbourne; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Job summary

B&K Consulting Pty Limited is seeking a qualified claims professional for a fully remote role in Australia. You will manage a portfolio of about 50 claims, with a focus on Death claims, leveraging regulatory knowledge and technical expertise.

The position emphasizes autonomy, continuous improvement, and collaboration within a team dedicated to handling complex life insurance claims while maintaining high-quality customer experience.

Qualifications

• Experience in Death, IP or TPD claims.
• Group or Retail backgrounds with Retail claims experience is useful.

Responsibilities

• Manage a portfolio of ~50 claims, with ~80–90% Death claims.
• Apply the Insurance Contracts Act and Life Insurance Code of Practice.

Skills

Death claims

IP claims

TPD claims

Job description

Fully remote role working on a manageable portfolio size, you’ll have the capacity to focus on the substance of each claim, rather than just processing volume. This gives you the chance to sharpen your skills in non-disclosure and anti-selection matters, while contributing to AI initiatives and customer experience projects.

Enjoy a strong work/life balance with remote working, allowing you to plan your week around life, not the other way round. You’ll also benefit from a collaborative team that shares knowledge and supports each other, giving you psychological safety and the backing to handle complex claims.

There’s limited red tape, so you’ll have autonomy in how you manage your work. You’ll also get exposure to continuous improvement projects, which will broaden your understanding and open doors to future career moves.

What you’ll do

Manage a portfolio of approximately 50 claims, with around 80–90% focused on Death claims. This will give you hands‑on experience in a technically rich area, building your expertise and confidence.

You'll apply the Insurance Contracts Act, Life Insurance Code of Practice and relevant regulatory requirements, deepening your legal and technical knowledge.

What you’ll need

• Experience in Death, IP, or TPD experience.
• Group or Retail backgrounds are relevant, with Retail claims experience considered particularly useful.

About the company

The organisation provides life insurance and reinsurance solutions across Australia and New Zealand. The Australian operation combines the agility of a small local team with the financial strength and reach of a global reinsurer.