Claims Assessor

B & K Consulting; Brisbane; Remote; AUD 70,000 - 100,000; Full time

Job summary

B&K Consulting Pty Limited is seeking a remote claims professional to manage a portfolio of about 50 life insurance claims, primarily Death claims. You will work autonomously, applying the Insurance Contracts Act and Life Insurance Code of Practice while contributing to AI initiatives and customer experience projects.

Enjoy a strong work/life balance with fully remote work in Australia, collaborating with a team that shares knowledge and supports each other for complex claims handling and

Qualifications

• Experience handling Death/IP/TPD claims.
• Background in Group or Retail claims.
• Retail experience considered particularly useful.

Responsibilities

• Manage a portfolio of approximately 50 claims, with around 80–90% focused on Death claims.
• Apply the Insurance Contracts Act, Life Insurance Code of Practice and relevant regulatory requirements.

Skills

Death claims

IP claims

TPD claims

Retail claims

Group claims

Job description

Fully remote role working on a manageable portfolio size, you’ll have the capacity to focus on the substance of each claim, rather than just processing volume. This gives you the chance to sharpen your skills in non-disclosure and anti-selection matters, while contributing to AI initiatives and customer experience projects.

Enjoy a strong work/life balance with remote working, allowing you to plan your week around life, not the other way round. You’ll also benefit from a collaborative team that shares knowledge and supports each other, giving you psychological safety and the backing to handle complex claims.

There’s limited red tape, so you’ll have autonomy in how you manage your work. You’ll also get exposure to continuous improvement projects, which will broaden your understanding and open doors to future career moves.

What you’ll do

Manage a portfolio of approximately 50 claims, with around 80–90% focused on Death claims. This will give you hands‑on experience in a technically rich area, building your expertise and confidence.

You'll apply the Insurance Contracts Act, Life Insurance Code of Practice and relevant regulatory requirements, deepening your legal and technical knowledge.

What you’ll need

• Experience in Death, IP, or TPD experience.
• Group or Retail backgrounds are relevant, with Retail claims experience considered particularly useful.

About the company

The organisation provides life insurance and reinsurance solutions across Australia and New Zealand. The Australian operation combines the agility of a small local team with the financial strength and reach of a global reinsurer.