Claims Administator

Asuria; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Access to career developmentOpportun­"

Up to 15 weeks of paid Parental Leave

Bonus Leave days

Salary Sacrificing for Superannuation

Employee discount program covering a"}

Job summary

Asuria, a leading provider of Employment Services in Australia, is seeking a dedicated professional to support participants at risk of losing employment. You will collaborate with Workforce Australia teams to deliver high-level support, education, and guidance on outcome claims.

This role focuses on maximizing work retention, ensuring compliant documentation, submitting claims on time, and forecasting outcomes to stakeholders.

Qualifications

• Experience in case management, customer service, sales, marketing or recruitment delivery.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Relates well to people across the organisation.
• Sound IT skills.
• Familiarity with WFA Employment Services DEEDs and Guidelines preferred.

Responsibilities

• Maximise work retention via timely supports and interventions.
• Maximise each Outcome type for positive performance and revenue impacts.
• Ensure suitable and compliant documentary evidence for claim submissions.
• Submit claims accurately and within the agreed timelines.
• Provide accurate forecasts to stakeholders.

Skills

Case management

Customer service

Sales

Marketing

Recruitment delivery

Job description

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities.We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

What will you do?

This role sees you identifying and addressing challenges and implementing resolution strategies for Participants at risk of falling out of employment. You will work in close collaboration with the Workforce Australia teams, providing high level support, education, and guidance on all outcome claims. Your primary focus will be on:

• Maximising work retention in sustainable employment via timely supports and interventions.
• Ensuring that each Outcome type is maximised for positive performance and revenue impacts.
• Ensuring suitable and compliant documentary evidence has been obtained for claim submissions.
• Submitting claims accurately and within the agreed timelines
• Providing accurate forecast to the relevant stakeholders.

Who are you?

We are looking for skills and experience such as:

• Proven experience in case management, customer service, sales, marketing and/or recruitment delivery
• Strong verbal and written communication skills
• Ability to work effectively in a fast pace, pressured environment and against tight deadlines
• Relates well to all kinds of people - up, down and sideways, inside and outside the organisation
• Sound IT skills
• Understanding of the WFA Employment Services DEEDs and Guidelines preferred but not essential

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role.

What can we offer you?

All Asurians enjoy a raft of Employee Benefits including:

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing
• Employee discount program covering a range of goods and services

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.