Claims Adjuster - Financial Lines

HDI Global SE; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

HDI Global SE in Sydney seeks a Claims Adjuster – Delegated Authority to manage financial lines claims from initial assessment to resolution. You will work with claimants, brokers and underwriters to deliver timely, well-reasoned outcomes within delegated authority.

Reporting to the Claims Manager, you will review policy terms, gather evidence, conduct investigations and prepare precise correspondence. The role requires strong communication, organisation and teamwork in a global insurer

Qualifications

• Three years’ experience in an insurance claims role or similar.
• Sound understanding of insurance policies and procedures.
• Tertiary qualification or current study toward a related qualification.

Responsibilities

• Manage financial lines claims from notification through to resolution.
• Review policy documents and submissions to determine validity and entitlement.
• Conduct investigations, gather information and interview relevant parties.
• Prepare clear correspondence, including claim decisions and settlement offers.
• Assist with monthly trust reconciliations for delegated authority work.
• Maintain claim records and prepare reports and performance analyses.
• Provide professional service to brokers, claimants and clients.
• Ensure compliance with policies, regulatory obligations and legal requirements.
• Identify potential fraud or emerging risks and escalate as needed.
• Collaborate with Claims, Underwriting and Legal teams to achieve outcomes.

Skills

Effective communication

Organization & multitasking

Teamwork

Customer-focused

Education

Relevant tertiary qualification or studying towards TAFE/ANZIIF/university in business/insurance/administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Manage financial lines claims from notification through to resolution.
• Join a collaborative claims team within a leading global industrial insurer.
• Build your delegated authority expertise across a diverse portfolio.

Are you an experienced claims professional looking to develop your career in financial lines and delegated authority? HDI Global is seeking a Claims Adjuster – Delegated Authority to join our Sydney-based team and manage claims from initial assessment through to resolution.

Claims Adjuster – Delegated Authority

Sydney | Financial Lines Claims | Delegated Authority

• Manage financial lines claims from notification through to resolution.
• Join a collaborative claims team within a leading global industrial insurer.
• Build your delegated authority expertise across a diverse portfolio.

Are you an experienced claims professional looking to develop your career in financial lines and delegated authority? HDI Global is seeking a Claims Adjuster – Delegated Authority to join our Sydney-based team and manage claims from initial assessment through to resolution.

About HDI Global

HDI Global is a leading international industrial insurer with operations in more than 175 countries through branch offices, subsidiaries and network partners. In Australia and New Zealand, our locally empowered teams deliver commercial, flexible insurance solutions across a broad range of general and specialty lines.

About the role

Reporting to the Claims Manager – Delegated Authority, you will manage and process financial lines claims within the delegated authority portfolio. You will work with claimants, brokers, underwriters, adjusters, surveyors and other stakeholders to deliver fair, timely and well-reasoned claims outcomes.

Key responsibilities

• Manage financial lines claims from notification through to resolution, including assessing coverage, liability and damages.
• Review policy documents, claim submissions and supporting evidence to determine validity and entitlement.
• Conduct investigations, gather and evaluate information, interview relevant parties and consult experts when required.
• Prepare clear, accurate correspondence, including claim decisions, settlement offers and denial letters.
• Assist with the review and processing of monthly trust reconciliations for delegated authority business.
• Maintain accurate claim records and prepare reports, summaries and performance analysis.
• Provide professional, responsive service to brokers, claimants, clients and other stakeholders.
• Ensure claims are handled in line with company policies, regulatory obligations and legal requirements.
• Identify and elevate potential fraud, suspicious activity and emerging risks.
• Collaborate with Claims, Underwriting and Legal colleagues to achieve effective outcomes.

About you

• A minimum of three years’ experience in an insurance claims role.
• Proven ability to assess and manage claims, supported by a sound understanding of insurance policies and procedures.
• A relevant tertiary qualification, or current study toward a TAFE, ANZIIF or university qualification in business, insurance, administration or a related field.
• Clear written and verbal communication skills, with a professional and customer-focused approach.
• Strong organisation and multitasking skills, with the ability to manage competing priorities.
• The ability to work effectively both independently and as part of a team.
• Competency in Microsoft Excel, Word and Outlook.

Why join us?

This is an opportunity to expand your financial lines and delegated authority expertise within an established global insurer. You will work closely with experienced claims professionals and cross-functional teams in an environment that values sound judgement, collaboration and high-quality service.