City Compliance Officer

Moonee Valley City Council; Melbourne; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Monthly RDO

Free parking

Job summary

Moonee Valley City Council is seeking a City Compliance Officer to join the City Safety & Amenity team in Moonee Ponds, VIC. The role involves education, engagement and enforcement to maintain community safety and local laws.

You will investigate a broad range of compliance matters, conduct inspections, liaise with residents and stakeholders, and prepare documentation to support investigations and legal proceedings. A Certificate IV or Diploma in Statutory Compliance is preferred.

Qualifications

• Certificate IV or Diploma qualification in Statutory Compliance or related discipline.
• Strong written and verbal communication skills with experience in reports and enforcement documentation.
• Well-developed investigative skills to gather evidence and resolve complex matters.
• Conflict resolution and problem-solving abilities in challenging regulatory environments.
• Strong organisational and time management skills with ability to handle multiple priorities.
• Sound computer literacy including MS Office and compliance systems.

Responsibilities

• Investigate complaints and breaches relating to Local Laws, animal management, building site compliance and asset protection matters.
• Conduct inspections, audits and compliance assessments under relevant legislation and council policies.
• Promote voluntary compliance through education, advice and engagement, while enforcing when required.
• Prepare correspondence, reports and documentation to support investigations and legal proceedings.
• Assess permits, registrations and applications relevant to the role.
• Liaise with residents, builders, contractors, police, emergency services and stakeholders to resolve issues.
• Assist with animal control activities, including responding to nuisance or dangerous animals.
• Maintain accurate records and provide high-quality customer service.

Skills

Strong communication

Investigative skills

Conflict resolution

Organisational skills

Computer literacy

Education

Certificate IV or Diploma in Statutory Compliance

Tools

Microsoft Office

Compliance management systems

Job description

Moonee Valley City Council – Moonee Ponds VIC

• Band 5 role - Salary commencing at $85,114.74 per annum, plus 12% superannuation, commensurate with skills and experience, plus relevant industry allowance
• Monthly RDO available
• Ample free parking available

The Opportunity

Moonee Valley City Council is seeking an enthusiastic and community-focused City Compliance Officer to join our City Safety & Amenity team. In this diverse and rewarding role, you will help maintain community safety, amenity and public order through a balanced approach to education, engagement and enforcement. You will be responsible for investigating and resolving a broad range of compliance matters relating to animal management, local laws, building site compliance and asset protection. Working closely with residents, builders, contractors, government agencies and other stakeholders, you will provide advice, conduct inspections, investigate complaints and ensure compliance with relevant legislation, regulations and Council policies.

Key Responsibilities

• Investigate complaints and breaches relating to Local Laws, animal management, building site compliance and asset protection matters.
• Conduct inspections, audits and compliance assessments in accordance with relevant legislation and Council policies.
• Promote voluntary compliance through education, advice and engagement, while undertaking enforcement activities where required.
• Prepare correspondence, reports, evidence and documentation to support investigations and legal proceedings.
• Assess permits, registrations and applications relevant to the role.
• Liaise with residents, builders, contractors, Victoria Police, emergency services and other stakeholders to resolve compliance issues.
• Assist with animal control activities, including responding to nuisance or dangerous animal matters.
• Maintain accurate records and provide high-quality customer service to internal and external stakeholders.

Skills & Experience

• Certificate IV or Diploma qualification in Statutory Compliance or a related discipline, with relevant experience in a compliance, animal management, regulatory and enforcement environment.
• Strong written and verbal communication skills, including experience preparing detailed reports, correspondence and enforcement documentation, together with the ability to interpret and apply legislation, regulations and local laws.
• Well-developed investigative skills, including the ability to gather evidence, analyse information and resolve complex compliance matters in a fair and timely manner.
• Demonstrated conflict resolution and problem-solving skills, with the ability to manage challenging situations and achieve appropriate regulatory outcomes.
• Strong organisational and time management skills, with the ability to manage competing priorities, statutory deadlines and a diverse workload.
• Sound computer literacy, including experience using Microsoft Office applications and compliance management systems.
• Current Victorian Driver's Licence.