City Compliance Officer

Darebin City Council; City of Darebin; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive team environment

Professional development opportunities

Collaborative workplace culture

Make a real difference

Job summary

Darebin City Council is seeking an Authorised Officer to proactively monitor compliance, investigate service requests, and take enforcement actions to achieve positive community outcomes. The role involves outdoor field work, animal handling, on-call duties, and occasional weekend work.

You will work with residents, businesses and stakeholders to resolve issues, educate the community and ensure compliance with relevant legislation.

Qualifications

• Extensive knowledge of Local Government Act 1989 and related legislation.
• Proven ability to investigate, interpret and apply laws.
• Strong ability to build stakeholder relationships and deliver quality service.
• Clear written communication and concise reporting skills.
• Good time management with ability to multitask with minimal supervision.
• Experience safely handling and managing animals in various contexts.
• Capable of balancing education and enforcement to achieve community outcomes.

Responsibilities

• Promote awareness, safety and amenity through enforcement and education.
• Provide accurate compliance advice to residents, businesses and stakeholders.
• Investigate complaints, service requests and alleged breaches.
• Issue infringements and notices; undertake follow-up enforcement actions.
• Prepare evidence, reports and support legal proceedings when required.

Skills

Investigation skills

Customer service

Communication

Report writing

Time management

Animal handling

Judgement

Job description

• Make a direct impact on community safety, amenity and compliance across Darebin.
• Diverse, field-based and office-based role involving investigation, education and enforcement activities.
• Opportunity to work within the City Safety and Compliance team delivering positive outcomes for the community.

Make a real impact on community safety, animal welfare and local amenity across Melbourne’s most diverse municipalities. As a Compliance Officer, you will work directly with residents, businesses and community stakeholders to resolve issues, educate the community and enforce legislation where required to achieve positive outcomes.

We're building Darebin's future - and we're looking for great people to join us.

As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.

About the role

As an Authorised Officer you will proactively monitor compliance, investigate service requests and alleged breaches, and take appropriate action to achieve positive community outcomes while ensuring compliance and procedural fairness.

This role involves outdoor field work, animal handling activities, participation in an on-call roster and occasional weekend work.

You will

• Promote community awareness, safety and amenity through enforcement and education activities.
• Provide accurate compliance advice to residents, businesses and stakeholders.
• Investigate complaints, service requests and alleged breaches.
• Issue infringements, notices and undertake follow-up enforcement actions.
• Prepare evidence and reports and support legal proceedings where required.

About you

You will have:

• Extensive knowledge of Local Government Act 1989, Domestic Animals Act 1994, Environmental Protection Act 2017, Summary Offences Act 1966, Infringements Act 2006, Road Management Act 2005, and Local Laws.
• Proven investigation skills and ability to use, interpret and apply laws.
• The proven ability to build positive stakeholder relationships and deliver excellent customer service.
• Sound communication and report writing skills to ensure concise and accurate records are maintained and correspondence is written in a professional manner.
• Demonstrated effective time management skills with the ability to set priorities, plan and organise one’s own work, and manage a variety of tasks concurrently with minimal supervision.
• Demonstrated capacity to safely handle and manage animals in a range of situations and environments.
• Confident dealing with difficult situations, able to exercise sound judgement and committed to balancing education and enforcement approaches to achieve community outcomes.

Why Darebin?

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer

• A supportive team environment
• Opportunities for professional development and career growth
• A workplace that values collaboration, integrity, respect and creativity
• The chance to make a real difference

Pre-employment Checks

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Darebin City Council acknowledges the Wurundjeri people as the traditional owners and custodians of this land and pays respect to their Elders past and present.