Cinema Crew Level 2 - Create Memorable Experiences

EVT Limited; Newcastle; Vor Ort; AUD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

EVT discounts

Day-one start

Employee perks across brands

Zusammenfassung

EVT Limited is seeking cinema workers to join Event Cinemas. You will provide exceptional customer service across front-of-house duties, operate tills, and support campaigns while maintaining cinema safety and cleanliness.

Training will cover asset monitoring and stock processes, with flexible shifts in a fast-paced entertainment environment. The role requires strong communication, a friendly approach, and the ability to work collaboratively in a team, including casual staff, to deliver

Qualifikationen

• Customer service excellence and proactive assistance.
• Proficiency in register operation and ticketing systems.
• Ability to manage queues and seating.
• Attention to stock levels and stocktakes.
• RSA qualifications as required.

Aufgaben

• Deliver high standard customer service to cinema patrons.
• Support cinema campaigns and promotions.
• Follow WHS policies and safety procedures.
• Open, close and shift changeovers.
• Maintain cleanliness and presentation of work areas.
• Monitor cinema assets and report issues.
• Assist with food and beverage preparation.
• Operate tills and handle cash with accuracy.
• Manage crowd control and seating.

Kenntnisse

Customer service

Register operation

Ticketing systems

Queue management

Cash handling

Ausbildung

RSA qualifications

Tools

Stock control

Food & beverage prep

Jobbeschreibung

Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Cinema Worker Level 2 Key Accountabilities

• General Cinema Duties
  • Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
  • Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
  • Actively contribute to and participate in all cinema campaigns.
  • Follow Workplace Health and Safety policies and procedures including emergency procedures.
  • Attend and complete all mandatory training sessions as designated by EVT.
  • Assist fellow employees as needed, fostering a cooperative and supportive work environment.
  • Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
  • Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
  • Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
  • Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
  • Security knowledge and awareness.
  • Queue management and crowd control.
  • Lost property maintenance.
• Retail Customer Service
  • Proficiency in register operation and ticketing systems.
  • Product and service knowledge.
  • Cash preparation and responsibility for own till.
  • Conduct self-audits and ensure financial balance through attention to detail and accuracy.
  • Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
  • Maintain product stock levels and presentation, in accordance with planograms where applicable.
  • Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
  • RSA qualifications as required.
• Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
• Presentation and minor maintenance of games machines.
• Queue management and crowd control including allocated seating management.
• Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issuesas appropriate to skill and knowledge at this level.
• Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
• 4. Bio-Box Training
  • Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
  • Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
  • Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
  • Monitor the delivery of alternative content including live satellite streaming and special event screenings.
  • TMS daily scheduled session check.
  • Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
  • Knowledge in film programming.
  • General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
    KPI’s

Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels,or even hittingthe slopes at Thredbo? Well,you'reabout to. EVT Perks offer a range of always-on discountsonouramazing entertainment and travelexperiences across Australia and New Zealand. Best of all, theseperksare available toevery EVT employee, including casual employees, starting from day one.

JoinEvent Cinemas and become an EVT experience creator, opportunity taker, the ultimateDaymaker. Join and make a positive impact on our people, communities, and environmentevery day.

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.

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