Christmas Casual Retail Assistant

Palermo Perfumes; Canberra; Sur place; AUD 33 000 - 44 000; Temps partiel

Résumé du poste

Palermo Perfumes is seeking a Christmas Casual Retail Assistant to join our Canberra team at Westfield Woden. You will greet customers, guide fragrance choices, and help customers find gifts while delivering an energetic, friendly, and memorable experience.

You will upsell gift sets and add-ons and keep the store looking pristine during peak season. With a genuine love of people and a sales-driven mindset, you’ll thrive in a fast-paced environment, maintain high standards of presentation, and

Qualifications

• Experience in retail customer service or sales is preferred.
• Strong communication and rapport-building with customers.
• Sales-driven mindset with confident upselling.
• Able to stay positive and energetic in a fast-paced environment.

Responsabilités

• Greet customers and assess their needs for gifts, signatures, or last-minute purchases.
• Guide customers through fragrance ranges and match scents to personalities, occasions and budgets.
• Suggest gift sets and add-ons to increase sales and enhance the customer experience.
• Maintain a polished store presentation and stock levels.

Connaissances

Customer service

Sales mindset

Upselling

Communication

People skills

Outils

POS system

Description du poste

As a Christmas Casual Retail Assistant at Palermo Perfumes, you'll be at the heart of the Palermo experience, helping customers find a scent they’ll love and making every visit memorable.

Key responsibilities

• Greet every customer warmly and quickly work out what they're looking for, whether it's a gift, a signature scent or a last‑minute save
• Guide customers through our range with confidence, matching fragrances to personalities, occasions and budgets
• Build bigger, better sales through thoughtful recommendations, gift sets and add‑ons
• Deliver an exceptional customer experience and celebrate wins with your team
• Keep the store looking sharp and gift‑ready through replenishment, merchandising and housekeeping
• Process transactions accurately and efficiently on our point‑of‑sale system, even at peak times
• Handle busy trading periods with energy, patience and a smile

About you

• Experience as a retail assistant, sales assistant or in customer service, ideally in fragrance, beauty or luxury retail (desirable, not essential)
• A genuine love of people and a natural ability to build rapport with customers
• A sales‑driven mindset, with the confidence to recommend and upsell
• A can‑do, positive attitude toward every part of the role, from the shop floor to the stockroom
• An eye for detail and pride in keeping the store beautifully presented and well stocked
• Comfort working in a fast‑paced environment with high customer traffic and large stock volumes
• A polished, professional presentation that suits Palermo's sleek, signature black look
• Flexible availability from November 2026 to January 2027, including weekends, public holidays and extended trading hours

We are recruiting for:

Westfield Woden

About us

At Palermo Perfumes, we believe everyone deserves to wear a fragrance they love. Our perfumes are proudly made in Australia using French essences and natural essential oils. With 60+ stores across Australia and a growing online presence, we make premium fragrance accessible, affordable and easy to explore, helping every customer find a scent that truly fits who they are.

• Training that sets you up to succeed with product and fragrance training so you can recommend with confidence from your very first shift
• Managers who back you with coaching on the floor and support through the busiest weeks of the year
• A supportive, high‑energy team that works together and celebrates each other's wins
• Opportunity to move into ongoing roles once the festive season wraps up for top performers