Choices/SNAP Career Advisor: Counseling & Case Management

Career Team; Gympie Regional; On-site; AUD 37,000 - 41,000; Full time

Job summary

Career Team in Australia is seeking a Choices/SNAP Career Advisor to deliver career counseling, intensive case management, and follow-up services for eligible participants. You will work under the supervision of the Choices/SNAP/NCP Program Manager and help participants navigate intake, eligibility, and employment planning processes.

Responsibilities include data entry, client orientation, conducting workshops, and ensuring compliance with all program policies.

Qualifications

• Bachelor’s degree in a related field and 1-2 years of work experience or a satisfactory equivalent of education and experience.
• Strong communication skills and knowledge about community resources.
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions.
• Able to work with and relate to participants and be culturally sensitive.
• Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems.

Responsibilities

• Provide Choices/SNAP case management services to eligible participants.
• Complete intake and eligibility determination for the given workforce program.
• Assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods.
• Enter data into Work In Texas and/or TIERS and any participant information system as required, and any other database as required by the One-Stop system.
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.
• Counsel clients on available job opportunities, training programs, and other services.
• Refer individuals to appropriate services, training programs, or job opportunities and follow-up on those activities.
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients.
• Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation.
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements.
• Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts.
• Meet and/or exceed program benchmarks
• Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision
• Complete all required reports
• Approach each day and task with a ZAG mindset
• Other duties and projects as needed

Skills

Strong communication

Analytical thinking

Cultural sensitivity

MS Office

Driver's license

Education

Bachelor’s degree in related field

Tools

MS Office Suite

Job description

Career Team in Australia is seeking a Choices/SNAP Career Advisor to deliver career counseling, intensive case management, and follow-up services for eligible participants. You will work under the supervision of the Choices/SNAP/NCP Program Manager and help participants navigate intake, eligibility, and employment planning processes.

Responsibilities include data entry, client orientation, conducting workshops, and ensuring compliance with all program policies.