Chiropractic Practice Assistant - Client Care & Admin

In Spirit Chiropractic; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

T2 Tea is seeking a Customer Care Manager to lead the customer experience across Australia, New Zealand and beyond from our Melbourne Support Office. You’ll manage a small permanent team plus seasonal staff, ensuring fast, on-brand service in stores, online, Tea Society and Sipscription channels.

You’ll leverage Gorgias and automation to handle routine tasks, freeing your team to focus on meaningful conversations and turning helpful chats into confident purchases.

Responsibilities

• Lead Customer Care across Australia, New Zealand and the rest of the world from the Melbourne Support Office.
• Implement AI and automation to speed up routine tasks and free the team for meaningful conversations.
• Translate customer feedback to the product and service teams to reduce future inquiries and improve satisfaction.

Tools

Gorgias

Job description

Reporting to the Director of Retail & Wholesale, the Customer Care Manager leads how T2 looks after customers wherever they find us: in our stores, online, through Tea Society and Sipscription, and on the shelves of our wholesale partners. You'll lead Customer Care across Australia, New Zealand and the rest of the world from our Melbourne Support Office, with a small permanent team plus a seasonal crew for peak.

This isn't a role about clearing tickets. You'll make service faster and more on-brand, put AI and automation to work on the routine stuff so your team can focus on the conversations that matter, and turn helpful chats into confident purchases. Just as importantly, you'll take what customers tell us to the people who can fix it, so they need to contact us less. You'll be as at home in Gorgias as you are presenting customer insight to senior leaders, with a