Childcare Manager/Administrator

Green Garden Childcare; Penrith City Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounted childcare fees for staff

Professional development opportunities

Mentorship from leadership

Job summary

Green Garden Childcare is seeking a detail‑oriented Childcare Administrator to support daily centre operations, family communications and compliance administration. You will manage enrolment inquiries, CCS claims, fee statements and front‑desk duties, while maintaining confidential records.

Other responsibilities include rostering support, staff record maintenance and coordination of centre communications, newsletters and family updates in a fast‑paced early‑learning environment.

Qualifications

• Previous administration, reception or customer-service experience in childcare preferred.
• Solid knowledge of CCS administration and Australian childcare processes.
• High attention to detail and ability to maintain confidential records.
• Excellent written and verbal English communication with families and staff.
• Ability to multi‑task, prioritise and meet deadlines in a busy centre.

Responsibilities

• Manage enrolment inquiries, tours, forms and digital records.
• Support families with CCS claims, fee statements and invoices.
• Front-desk reception, calls, mail and visitor management.
• Rostering support and staff record maintenance for the Centre Director.
• Assist with compliance documentation for NQF/NQS/ACEQA processes.
• Coordinate centre communications, events and daily reports.

Skills

Administration experience

Reception skills

Data entry

Customer service

Communication (English)

Confidential records handling

Education

Certificate III / Diploma in Early Childhood Education and Care

Tools

Microsoft Office

_childcare management software_

Job description

Green Garden Childcare Centre delivers welcoming, inclusive early childhood environments that nurture children to become discoverers, learners and thinkers. Our mission is to provide premium education and care within safe, nurturing learning spaces which respond to the unique needs of every child and their family. We operate two well-resourced, newly-renovated centres across Colebee and Penrith, supporting children, educators and families with high-quality resources and infrastructure.

We are seeking a detail-oriented, customer-focused Childcare Administrator to support smooth daily centre operations, family communications, compliance administration and office workflows across our service.

Key Responsibilities

Family & Enrolment Administration

Manage new enrolment enquiries, conduct centre tours, process enrolment forms, update child records and maintain accurate digital enrolment databases.

Support families with enrolment paperwork, CCS (Child Care Subsidy) claiming, fee statements, invoices, payment follow-ups and respond to family enquiries via phone, email and in-person.

Update child contact, medical, emergency and dietary information; ensure all family documentation is complete and stored securely.

Distribute centre communications, newsletters, notices and updates to families.

Operational & Office Administration

Complete general administrative tasks including filing, data entry, document preparation, printing and digital record-keeping for the centre.

Assist the Centre Director with rostering support, staff record maintenance, processing incoming invoices and basic expense tracking.

Manage front-desk reception: greeting families, visitors and contractors, answering phone calls, managing incoming-outgoing mail.

Co‑ordinate stationery, office and consumable stock levels; place orders and track deliveries for centre supplies.

Compliance & Quality Administration

Support the centre’s National Quality Framework (NQF), National Quality Standards (NQS) and QIP (Quality Improvement Plan) administration.

Help collate, file and organise compliance documentation required for ACECQA, assessment-and-rating processes and regulatory obligations.

Maintain administrative records for Working with Children Checks, First Aid, emergency contact and staff qualification expiry tracking; flag upcoming renewals to the Centre Director.

Assist with preparing documentation for internal reviews and regulatory visits.

Work collaboratively with educators and the leadership team to ensure smooth day-to-day centre running.

Support preparation of children’s daily reports, forms and notices as required by educators.

Assist with event coordination for centre open days, family events and community engagement activities.

Perform other ad‑hoc administrative duties as directed by the Centre Director.

Required Qualifications, Knowledge & Skills

Previous administration, reception or customer-service experience; childcare industry experience highly desirable.

Solid working knowledge of Australian childcare administrative systems including CCS administration is preferred.

High attention to detail, strong data-entry skills and ability to maintain accurate confidential records.

Good understanding of confidentiality and privacy obligations working with children and family information.

Familiarity with Microsoft Office suite (Word, Excel, Outlook); experience using childcare management software an advantage.

Clear verbal and written English communication skills for interacting with families, staff and external stakeholders.

Ability to multi-task, prioritise competing tasks and meet deadlines within a fast‑paced early‑learning environment.

Customer-focused, approachable manner; ability to manage difficult conversations calmly and professionally.

Hold (or willing to obtain) a valid Working with Children Check.

Certificate III / Diploma in Early Childhood Education and Care

Basic understanding of NQF, NQS and EYLF framework

What We Offer

Beautiful, well-resourced working environments across our Colebee and Penrith locations.

Supportive team‑oriented centre culture with low staff turnover.

Access to ongoing professional development and training opportunities.

Mentorship from experienced centre leadership.

Competitive remuneration aligned with early childhood industry award, based on skills and experience.

Discounted childcare fees for staff children.