Centre Administrator

Green Leaves Early Learning; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pays

Educator retention and wage grants

Staff discounts

Wellbeing support

Career development

Breakfast/coffee on shift

Annual wellness events

Customer service training

Job summary

Green Leaves Early Learning – Reedy Creek QLD is seeking a friendly Centre Administrator to welcome families and manage enrolments, using QikKids and Salesforce. You will support the Leadership team, liaise with maintenance and suppliers, and handle inquiries with care.

The role requires working with children checks, first aid, and police clearances, with a focus on accuracy and exceptional customer service. 37.5 hours per week, on-site at the Gold Coast centre.

Qualifications

• Working with Children Check (state-relevant) is required.
• Current First Aid and CPR (HLTAID012) certification.
• National Police Clearance obtained in the last 6 months.

Responsibilities

• Greet families, children and staff in a welcoming, professional manner.
• Conduct centre tours, assist with enrolments and orientations.
• Manage enrolments and family accounts in QikKids and Salesforce.
• Handle phone, email, debt collection and walk-in queries with accuracy.
• Support Centre Leadership with administrative tasks and project work.
• Coordinate with maintenance and external suppliers to keep the centre presentable.
• Ensure tasks are completed accurately and consistently.
• Navigate difficult conversations with professionalism and empathy.

Skills

Customer service

QikKids

Salesforce

Organisation

People leadership

Communication

Tools

QikKids

Salesforce

Job description

Green Leaves Early Learning – Reedy Creek QLD

Are you a friendly, caring human being at heart who takes joy in helping others?

At Green Leaves Early Learning, our Centre Administrators are truly one-of-a-kind. With your warm, caring nature, you play a vital role in fostering a welcoming and inclusive environment for our families, children, and team

• Welcoming our families, children and team in a friendly and professional way
• Introducing new families and team members to the service, conducting Centre tours, assisting with enrolments and orientations
• Use your strong systems skills across QikKids and Salesforce to manage enrolments and families' accounts
• Showcase your masterful prioritisation skills to complete a range of systems-related tasks, while managing phone, email, debt collection and walk-in queries
• Support the Centre by using your refined people and leadership skills as a key member of the Centre Leadership team
• Liaise with our maintenance team as well as external suppliers and contractors to ensure our Centre continues to present as it did the first week we opened
• Use your super-star administrative skills to ensure all tasks are completed to a high level of accuracy, in a reliable and consistent manner
• Display your extraordinary interpersonal and customer service skills to breeze through some difficult conversations.

In return, we offer a culture that recognises and rewards your contribution through our Green Leaves Work Perks:

• A supportive and progressive culture that appreciates doing things a little bit differently
• A thoughtful and comprehensive induction with ongoing supportfromour Support Office Family Care team
• Weekly Pays + The Educator Retention Grant Wage Boost
• A Reward & Recognition incentive for the Centre Administrator role, paid annually in addition to your wage
• Childcare Discount- 75% off the gap fee
• The opportunity to grow your career with ongoing development and support from a range of internal programs
• Exclusive access to our supplier discount program
• From our Annual Wellness Week to complimentary flu shots, we support your wellbeing year-round
• Start your day right with Breakfast and Barista-made Coffee on us!
• Access to our online Green Leaves library
• Our Acknowledge platform, celebrating team achievements through shared eCards of support

About You:

• The availability to work rostered shifts from Monday through to Friday for 37.5 hours per week
• Current and State-relevant Working with Children's Check
• Current Child Protection and National Child Safety Training Certificates
• Current First Aid and CPR (HLTAID012)
• National Police Clearance obtained in the last 6 months and Proda ID

At Green Leaves Early Learning, we prioritise the safety, well-being, and inclusion of all children, including those with disabilities. We encourage applicants to share their experiences working with children with disabilities and those from culturally and linguistically diverse backgrounds. We are committed to Reconciliation and fostering an environment where all First Nations Australians feel a strong sense of connection and belonging. We welcome your experiences with Aboriginal children and communities.

Green Leaves Early Learning is committed to all aspects of child safety; including child protection, mandatory reporting and adopting the National Principles for Child Safe Organisations.