Chief Visitor Experience & Resort Engagement

Mt Buller Mt Stirling Alpine Resort; Shire of Mansfield; Hybrid; AUD 139,000 - 162,000; Full time

Job summary

Mt Buller Alpine Resort in Victoria is seeking a strategic leader to elevate our year-round resort offerings and boost guest engagement. As a senior member of the leadership team, you’ll shape visitor experiences, craft innovative services, and drive marketing and communications to amplify the resort’s visibility.

You’ll work with internal and external partners, manage budgets, and lead a passionate team across White and Green seasons.

Qualifications

• Strong stakeholder engagement and relationship building.
• Experience in leading budget planning and management.

Responsibilities

• Lead and elevate year-round resort offerings.
• Drive unforgettable guest engagement and experiences.
• Amplify resort visibility through marketing plans.
• Collaborate with internal and external partners to align initiatives with ARV vision.
• Lead a passionate Visitor Experience team during White and Green seasons.

Skills

Tourism marketing

Customer experience

Strategic leadership

Budget planning

Job description

Mt Buller Alpine Resort in Victoria is seeking a strategic leader to elevate our year-round resort offerings and boost guest engagement. As a senior member of the leadership team, you’ll shape visitor experiences, craft innovative services, and drive marketing and communications to amplify the resort’s visibility.

You’ll work with internal and external partners, manage budgets, and lead a passionate team across White and Green seasons.