Chief Operating Officer (COO)

The Hospitality Tribune; New South Wales; Hybrid; AUD 300,000 - 500,000; Full time

Job summary

Zeus Street Greek, Australia's largest Greek QSR brand, is seeking a Chief Operating Officer to lead the next phase of growth from 60 to 130 restaurants across corporate and franchised operations. Reporting to the CEO, you will own EBITDA delivery, across-network profitability, and an operating model that balances exceptional guest experience with engaged, high-performing teams.

You'll bring substantial multi-site leadership, drive operational discipline, and build the leadership bench, systems

Qualifications

• Extensive multi-site operations leadership across a large network.
• Proven track record of delivering EBITDA and improving unit profitability.
• Deep understanding of P&L, labour cost, COGS and KPIs.
• Experience leading growth or scale-up initiatives.
• Credible partner to CEO and executive team.

Responsibilities

• Own EBITDA delivery and restaurant profitability across the network.
• Set standards for food quality, service, cleanliness and speed.
• Develop leadership capability and succession planning.
• Drive sales, loyalty and repeat visitation through ops excellence.
• Manage franchise partnerships and network performance.
• Build operating platform, systems and leadership bench for 130 restaurants.
• Be a strategic partner to CEO on growth strategy.

Skills

Operational leadership

EBITDA delivery

P&L management

Growth strategy

Executive leadership

Job description

Lead Australia's largest Greek QSR brand through its next phase of growth - from 60 restaurants to 130 as Chief Operating Officer (COO).

At Zeus Street Greek, we believe in bold flavours, legendary hospitality, and the power of food to bring people together. Since 2014, we've been redefining how Australians experience Greek street food - combining authentic recipes with the energy and creativity of modern fast-casual dining. Our legendary people bring the lightning bolt energy that makes the Zeus Street Greek experience.

Now, with a clear roadmap to grow from 57 restaurants to 130 across corporate and franchise operations, we're looking for an exceptional COO to lead our operational function through this next stage.

About the Role

Reporting directly to the CEO, the COO will take overall accountability for the operational performance of the business and the delivery of company EBITDA. This is a highly commercial, people-led leadership role - you'll build an operating environment where strong financial performance, exceptional customer experience and highly engaged teams reinforce one another.

You’ll bring operational discipline to our existing network while building the people, systems, structure and capability required to support significant future growth - all while living and breathing the Zeus Street Greek values and lightning bolt energy.

What you’ll own

• Financial & Commercial Performance - Full accountability for EBITDA delivery, restaurant-level profitability, and controllable operating expenses across the network
• Operational Excellence - Consistent standards for food quality, service, cleanliness and speed across every corporate and franchised restaurant
• People, Leadership & Culture - Building the leadership capability and succession pipeline to take Zeus from 50 to 120 restaurants
• Customer Experience & Sales - Translating operational excellence into stronger sales, loyalty and repeat visitation
• Franchise Operations - Strong, commercially-focused partnerships with our franchise network, holding partners accountable while supporting their success
• Growth & Scale - Building the operating platform, systems and leadership bench to support a 130 restaurant network
• Executive Leadership - A genuine strategic partner to the CEO and a key voice on the executive leadership team

About You

You're an exceptional multi-site operator, ideally from QSR, fast casual, hospitality or another high-volume consumer business, who brings:

• Significant senior operational leadership experience across a substantial multi-site network - corporate and franchised
• A demonstrated track record of delivering EBITDA and improving unit-level profitability
• Deep commercial understanding of P&L management, labour, COGS and operational KPIs
• Experience leading a business through significant growth or scale-up
• The credibility and confidence to operate as a true partner to the CEO and executive team

You're commercial, people-led, operationally obsessed and visible - someone who spends time in restaurants, not just in reports. Low ego, high standards, and genuinely energised by building something bigger.

What's in it for you?

• A rare opportunity to shape the operating platform of a brand scaling from 60 to 130 restaurants
• A seat at the executive table, partnering directly with the CEO on the company's growth strategy
• The chance to build and lead the leadership bench for the next era of Zeus Street Greek

If your passion for food, people and performance resonates with this role, we'd love to meet you.

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