Chief Customer Experience & Service Delivery

Luminary; Brisbane; Sur place; AUD 350 000 - 520 000; Plein temps

Résumé du poste

Brisbane City Council is seeking a Group Executive, Customer Services to provide strategic leadership for the Council’s customer-facing services. You will oversee a substantial portfolio, including a large workforce and critical service channels, with accountability for performance and customer experience.

You will operate in a high scrutiny environment, driving transformation, collaboration with senior leaders, and delivery of council priorities across libraries, contact centres, and engagement

Qualifications

• Extensive experience leading large, complex customer-facing operations.
• Ability to balance strategy with delivery and governance.
• Proven track record in leading large teams and budgets.

Responsabilités

• Set strategic direction for Customer Services and align with Council priorities.
• Drive service improvement and technology-enabled transformations.
• Lead a large workforce and manage a multi-million-dollar budget.
• Collaborate with senior stakeholders including CEO, Councillors and government.

Connaissances

Leadership

Strategic planning

Stakeholder management

Change management

Customer experience

Formation

Master's degree in public administration or business

Description du poste

Brisbane City Council is seeking a Group Executive, Customer Services to provide strategic leadership for the Council’s customer-facing services. You will oversee a substantial portfolio, including a large workforce and critical service channels, with accountability for performance and customer experience.

You will operate in a high scrutiny environment, driving transformation, collaboration with senior leaders, and delivery of council priorities across libraries, contact centres, and engagement