Chief Controller, Rail Operations & OCC Leadership

RATP Dev; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

RATP Dev Western Sydney Airport (RDWSA) seeks an experienced Chief Controller to lead the Operations Control Centre, ensuring the safe, reliable, and efficient delivery of Sydney Metro services. You will oversee train service delivery, monitor KPIs and maintain safety standards.

You will manage incident response, coordinate with frontline teams and external agencies, and drive continuous improvement in operational performance and compliance.

Qualifications

• Minimum 10 years in rail, including at least 5 years in a transport control room or equivalent.
• Demonstrated leadership in safety-critical environments.
• Strong knowledge of Australian rail safety legislation, network rules, and procedures.
• Experience in incident and emergency management and operational command.
• Experience managing operational performance, KPIs and team resources.
• Strong communication, decision-making and problem-solving skills.
• Certificate IV or Diploma in Incident Management or Rail Operations, or equivalent.
• Tertiary qualifications in Transportation, Engineering, Management or related discipline desirable.

Responsibilities

• OCC Leadership & Command: day-to-day operation of the OCC with clear direction.
• Train Service Delivery: oversee and coordinate train service delivery across network.
• Incident & Emergency Management: command during incidents, liaise with emergency services.
• Team Leadership: lead Traffic Controllers, Station Information Controllers and Fault Controllers.
• Track Access & Engineering Works: manage PTW and AC processes during maintenance hours.
• Test & Commissioning: support testing and commissioning activities with D&C contractor.
• Operational Performance: monitor KPIs and identify improvement opportunities.
• Communication & Coordination: coordinate with OCC, frontline teams, management, contractors and stakeholders.
• Risk & Compliance: participate in hazard and risk reviews and implement controls.

Skills

OCC Leadership

Rail Operations

Safety Management

Incident & Emergency Management

Team Leadership

Operational KPIs

Decision Making

Communication Skills

Education

Certificate IV or Diploma in Incident Management or Rail Operations

Tertiary qualifications in Transportation, Engineering or Management

Job description

RATP Dev Western Sydney Airport (RDWSA) seeks an experienced Chief Controller to lead the Operations Control Centre, ensuring the safe, reliable, and efficient delivery of Sydney Metro services. You will oversee train service delivery, monitor KPIs and maintain safety standards.

You will manage incident response, coordinate with frontline teams and external agencies, and drive continuous improvement in operational performance and compliance.