Chief Client Officer - Vision Australia

The Orchard Talent Group; Melbourne; On-site; AUD 260,000 - 380,000; Full time

Benefits offered by this job

Competitive remuneration

Job summary

Vision Australia is seeking a values-led Chief Client Officer to lead transformation and integration of its national client services portfolio, reporting to the CEO and working with the Board. The CCO will drive high-quality, person-centred services while strengthening governance, performance and financial sustainability.

This executive role oversees Client Services, National Programs, Employment Services and Vision Store, with responsibility for 17,000 clients annually.

Qualifications

• Extensive experience leading complex, geographically dispersed service operations in health or human services.
• Proven ability to transform services, lead multidisciplinary teams and drive operational excellence.
• Strong governance, safeguarding and financial stewardship experience.

Responsibilities

Skills

Executive leadership

Strategic transformation

Stakeholder engagement

Governance & risk

Education

Clinical qualification with AHPRA registration

Job description

The organisation

Vision Australia is a leading national organisation with a proud 150-year legacy. We're passionately pursuing our mission to empower people who are blind or have low vision to live the life they choose. Our dedicated team of around 850 employees and more than 2,000 volunteers delivers vital services across education, employment, independence and social inclusion, from specialist allied health and employment support to assistive technology and Seeing Eye Dogs.

The opportunity

Vision Australia is seeking an accomplished and values-led Chief Client Officer (CCO) to lead the transformation and integration of its national client services portfolio. Reporting to the CEO and working closely with the Board and its Committees, the CCO will play a critical role in delivering high-quality, person-centred services while strengthening operational performance, clinical governance and financial sustainability.

As a key member of the Executive Team, you will lead a diverse portfolio encompassing Client Services, National Programs, Employment Services and Vision Store, supporting more than 17,000 clients annually. Working in partnership with the Chief Governance Risk and Compliance Officer, you will embed consistent service models, strengthen clinical quality and safeguarding, and drive greater coordination across teams, regions and funding streams.

About you

You are an accomplished executive leader with extensive experience overseeing complex, geographically dispersed service operations, ideally within health, disability, aged care or broader human services environments. You bring a strong track record of leading service transformation, integrating multidisciplinary teams and driving operational excellence, with the credibility to influence at Executive and Board level.

You combine strong clinical governance capability with commercial acumen and a deep commitment to person-centred care. You have demonstrated success improving service quality, safeguarding and client outcomes while strengthening financial performance and organisational sustainability. A relevant clinical qualification, together with current AHPRA registration or membership of an appropriate professional body for a self-regulating allied health profession, will be highly regarded. Applications from exceptional executives with substantial clinical governance experience are also encouraged.

What’s on offer

• A competitive remuneration package will be offered, commensurate with skills and experience.

The role may be based in Brisbane, Sydney or Melbourne, with Vision Australia offering a high degree of flexibility. Interstate travel will be required for Board, Committee and organisational commitments.

Applications close 1st November 2026 at 11:59pm. Applications will be assessed as they are submitted.

Employment is subject to a satisfactory National Police Record Check and relevant Working with Children Checks. Vision Australia is an equal opportunity employer. Applicants must have a legal right to work in Australia.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.