Channel Account Manager

Azul; Ballarat; Remote; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Employee Stock Options (ESOP)

Job summary

Employment Hero is seeking an HR Partner to nurture stakeholder relationships and drive comprehensive HR strategies through the EH Way and AI-first methodology. You will optimise the HR health and performance of a client portfolio, providing instrumental guidance on HR and legal compliance and taking a risk-management approach to IR/ER matters.

You will serve as the expert in the room, ensuring clients feel confident in our mission to simplify employment and add value through strategic advisory,

Job description

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Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As a dedicated HR Partner, you will nurture and establish stakeholder relationships to drive the development and implementation of comprehensive HR strategies through the EH Way and AI‑first methodology. You will optimise the overall HR health and performance of your client portfolio by providing instrumental guidance on HR and legal compliance, taking a risk‑management approach to complex industrial relations (IR) and employee relations (ER) matters. You will serve as the “expert in the room,” ensuring clients feel confident in our mission to make employment easier and more valuable.

Your key focus areas will be

• Expert Advisory Resolution: Resolve 100% of reactive compliance and legislative queries (terminations, investigations, disciplinary matters) on the fly with sound IR/ER judgment from day one.
• Customer Satisfaction & Retention: Maintain high client engagement scores and zero “avoidable churn” by building strong, trust‑based relationships with C‑suite and line manager stakeholders.
• AI Integration & Efficiency: Achieve a “Superhero” rating for internal efficiency by documenting and sharing at least three AI‑driven “hacks” or workflows that accelerate the delivery of HR advice.

This will include

Strategic Advisory & Client Management

• Strategic Planning: Develop and deliver strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of 4–15 clients.
• Portfolio Growth: Build your assigned portfolio to full capacity within the first 6 months, managing client expectations in line with fair use guides.
• Commercial Management: Actively manage the commercial relationship, navigating pushback and providing advice that clients may not want to hear while maintaining trust.
• Pre‑Sales Support: Represent the HR Partner team in pre‑sales environments to showcase expertise to prospective clients.

Technical HR & Compliance

• Expert IR Advice: Provide “on the fly” best‑practice advice on IR, compliance, and legislative queries from day one.
• Case Management: Manage complex reactive queries including terminations, investigations, and disciplinary matters with a high degree of technical substance.
• HR Audits: Conduct compliance audits to ensure employment contracts and policies remain legally sound and consistent.
• The EH Way & AI Innovation
• AI‑First Practice: Wield advanced AI tools as your default arsenal to sharpen decisions, automate bottlenecks, and increase execution speed.
• Asynchronous Communication: Default to asynchronous communication (Slack, Confluence, G‑Drive) to respect others’ time and remove execution roadblocks instantly.
• AI Contribution: Participate in quarterly AI pillar groups to launch initiatives and share “AI hacks” that improve HR operations across the team.

Technology & Tooling

• EH Platform Expert: Lead the implementation and maintenance of the Employment Hero platform for your clients, ensuring they are well‑versed in all features.
• Workflow Management: Utilise Asana for project tracking, Slack for team collaboration, and the EH AI Agent for coaching on complex advice.

Key Measurables – Key Performance Indicators

• Portfolio Capacity: Achieve and maintain a full client workload (proportionate to working hours) within 6 months of commencement.
• Client Satisfaction: Maintain an exceptional customer experience with 0 NPS detractors.
• AI Proficiency: Achieve a passing grade of 24/30 on the AI Native scenario task and contribute to at least one AI‑driven team initiative per quarter.
• Platform Implementation: Ensure client software implementation is completed within 60 days of onboarding.
• Mission Alignment: 100% of work must pass the litmus test of making employment easier or more valuable.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Sound understanding of the IR/ER space; ability to field complex queries without hesitation.
• Builds a habit of “asking AI first” for every idea or problem to be solved.
• Demonstrates confidence to lead C‑suite stakeholders and navigate difficult conversations.
• Holds oneself to an “Olympic team” level of excellence; average performance is not the threshold.
• Manages a diverse, reactive workload across multiple industries through extreme diligence.
• Connects with a diverse team by focusing strictly on the mission
• Fearlessly disagrees to reach the best outcome while assuming positive intent and lifting others up.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

Joining Employment Hero means you’ll:

• Work in a remote‑first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting‑edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high‑performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest‑growing technology companies, so