Acma - Hr Project Officer, Aps 6

Australian Communications & Media Authority; Sydney; Remote; AUD 55,000 - 96,000; Part time

Benefits offered by this job

Fully remote work environment

ESOP (Employee Share Options)

Generous parental leave

Home office allowance

Learning & development opportunities

Job summary

Employment Hero is seeking a HR & IR Consultant to deliver practical HR and industrial relations advice to a diverse client base across Australia. The role is remote-first, flexible, and based anywhere in Australia.

You will be paid for every hour worked (25–30 hours per week) and work with a supportive, high-performing team. You’ll provide guidance on award interpretation, performance management, and compliance, draft contracts, and support clients with policy development and HR process

Qualifications

• IR/HR advisory experience in a consultancy or service-based role.
• Experience advising clients on award interpretation and compliance.
• Strong communication and stakeholder management skills.
• Ability to work effectively in a remote, distributed team.

Responsibilities

• Provide accurate HR/IR advice to clients on operational matters.
• Conduct compliance audits and interpretation of awards for clients.
• Manage client inquiries via Salesforce & Zendesk, ensuring timely, accurate responses.
• Draft and tailor HR contracts, policies, and guidance for client needs.
• Support clients with HR process improvements and policy development.

Skills

IR expertise

HR advisory

Communication

Stakeholder management

Remote work

Education

HR/IR degree or equivalent

Tools

Salesforce

Zendesk

Employment Hero

Job description

Job Description

This is your job advertisement, you can format this as appropriate for your organisation. Below is an example to help you get started, but you can change the headings or sections to suit your industry and organisation.

About you

In this section you can describe the personal attributes, skills and experience you are looking for in a successful applicant

As a personable and energetic administrator, you are ready for a change in working environment and a chance to work ina more varied role. Come and be the 'face' of our city office, use your abundance of initiative to improve our processes and provide enthusiastic and professional support to all staff including our senior leadership team. With excellent organisation, communication, and management skills, you are adept at ensuring that all general office administration requirements are carried out both efficiently and effectively, including those which require proficient MS Office skills.

The role

In this section you can explain to the applicant what the job involves and what they would be doing. This helps the applicant to know if this is the right job for them.

The role will see you answering incoming calls, and greeting all visitors in a friendly, courteous and professional manner. You will conduct basic administrative duties including sorting mail, and manageing deliveries. You will assist all staff by passing on messages to them with accurate and concise detail, and in particular you will assist the CEO and leadership team, when required, for duties including diary management, projects and events.

Additionally, you will oversee our general administrative and housekeeping duties such as:

• Organising flights and/or accommodation for staff
• Sourcing and booking external training and meeting venues
• Liaising with building management and cleaners where necessary, and
• General housekeeping duties, including ordering required office supplies and the general cleanliness of office areas.

About Us

This section would describe your organisation highlighting the benefits to the applicant or working for your excellent company!

We believe in delivering great products and services to our clients while having fun in the process! When we are not busy taking client calls, meetings or clicking away on our PCs, we will be whipping up a latte with our coffee machine, chilling out with a book in a bean bag or winding down over a drink and some party pies at Friday afternoon office wide catch ups. Fun stuff aside, we are serious about your career. We want you to explore different roles with us locally and internationally, we provide the opportunity for you to drive your own career and live up to your potential.

Position: HR/Office Manager/Generalist

Job Summary: Responsible for overseeing office administrative tasks and managing HR functions while coordinating with the external IT support team. This role requires a proactive and organized individual with excellent communication and interpersonal skills, strong leadership capabilities, and a solid understanding of office administration and HR management.

Key Responsibilities:

Office Administration:

• Oversee daily office operations to ensure smooth workflow and efficiency.
• Manage office supplies, inventory, and procurement processes.
• Facilitate team-building activities and organize entertaining events to boost employee morale.
• Maintain relevant records, files, and documentation for easy access and compliance.
• Work with external IT to initiate and implement IT policy and application changes.
• Assist the firm and teams in complying with IT policies with support from the IT team.
• Assist with the firm's marketing material and documents edition and publishing.

Human Resources Management:

• Manage the people movement pro process, including recruitment, onboarding, and orientation, staff leaving.
• Oversee employee relations, addressing concerns, and fostering a positive work environment.
• Administer employee benefits programs, performance appraisals, and HR records.
• Ensure compliance with general fair work laws, company policies, and industry regulations.
• Provide support and guidance to management and staff on HR-related matters.
• Conduct regular HR audits and recommend improvements to policies and practices.

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

• Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures.
• Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance.
• Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc.
• Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance.
• Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries.
• Participant in on-going department projects for process improvements and awards summaries.
• Liaise with our legal team for more complex disputes, claims and investigations.
• Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.
• Create and post current and topical knowledge base articles/blogs for our website and social media.
• Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools.
• Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team.
• Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to clients.

This role can be based anywhere in Australia.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 1-2 years experience at an HR Advisor level (or equivalent).
• Qualifications in HR, Law, Business or similar fields (preferable).
• Australian Employment Knowledge
• Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded.
• Good time management, attention to detail, and customer service skills.
• Excellent levels of written and verbal communication skills.
• Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
• Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
• Customer focused and ability to build strong on-going relationships.
• Experience working collaboratively as part of a global and remote team environment.

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Celebrate together globally at our Annual Global Gathering – from Thailand, Vietnam, Bali, Dubai and Australia to Singapore in September 2027!

Privacy and AI Notices

• We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.
• Effective HR is a growing HR and Industrial Relations consultancy delivering practical, compliant, and commercially sound advice to businesses across Australia. We pride ourselves on providing tailored, high-quality solutions that genuinely work for our clients, rather than generic HR templates.
• Our work spans Human Resources, Industrial Relations, Payroll, Recruitment, HR and Payroll system implementations, Workplace Health and Safety, and Workers’ Compensation. As we continue to grow, we’re looking for an experienced HR & IR Consultant to join our team.
• This is a varied, client-facing role, however strong Industrial Relations capability is essential, with exposure across multiple industries.
• Working remotely with a diverse client base, you’ll provide practical, confident HR and IR advice across a broad range of matters, including:
• Providing expert advice on Award coverage, classification, and interpretation across multiple industries
• (experience in SCHADS is essential; Building & Construction and GRIA experience is advantageous)
• Advising on performance management, absenteeism, misconduct, and termination processes
• Supporting clients with employee disputes, redundancies, and consultation obligations
• Drafting and tailoring employment contracts to suit industry, role, and compliance requirements
• Acting as an embedded HR Manager for key clients, managing day-to-day HR queries and processes
• Reviewing and developing HR policies and procedures aligned with legislation and best practice
• Conducting end-to-end recruitment where required (this is not a core focus of the role)

What We’re Looking For

We’re seeking a confident, capable consultant who enjoys the pace and variety of consultancy work and brings strong IR expertise to the table.

You’ll bring:

• Minimum 7 years’ HR experience, ideally in consultancy or across multiple industries
• Demonstrated confidence in IR matters, particularly Award interpretation, misconduct, and compliance
• Strong SCHADS Award experience (essential)
• Solid understanding of the Fair Work Act and National Employment Standards
• Excellent communication skills and confidence advising clients on complex matters
• Strong attention to detail and a practical, solutions-focused mindset

Why Join Effective HR?

We offer genuine flexibility, autonomy, and support in a fully remote environment.

• 25–30 hours per week, across 4 or 5 days
• Fully remote with autonomy to manage your workload and diary
• Paid for every hour worked — no unpaid overtime
• Supportive, highly skilled team who value quality work and collaboration
• Exposure to complex, interesting IR matters across a broad client base

We value team fit, confidence in IR advice, and a proactive approach — use your cover letter to show us how you’d add value.