Change Specialist

Careers at Council; Newcastle-Maitland; Hybrid; AUD 105,000 - 122,000; Full time

Benefits offered by this job

Hybrid work model blending in office &

Corporate fitness program

Job summary

Lake Macquarie City Council is seeking a Change Specialist to deliver meaningful change across technology and business improvement projects. You will develop and coordinate change management activities that help staff understand, adopt and embrace new systems, processes and ways of working.

You’ll identify change impacts, engage stakeholders, prepare communications and training, and support leaders and teams through transitions to drive improvements in service delivery and operational efficiency.

Qualifications

• Experience driving change within a complex organisation.
• Experience supporting change initiatives related to software implementations or technology projects.
• Ability to work independently and deliver customer-focused outcomes.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate change management activities across technology and business improvement projects.
• Develop and deliver communication, training and stakeholder engagement plans.
• Assess the impacts of change on people, processes, systems and culture.
• Work closely with project managers and key stakeholders to support successful project outcomes.
• Coach and support leaders and employees through periods of change.
• Identify risks, barriers and opportunities associated with change initiatives.
• Support organisational readiness and adoption activities across multiple projects.
• Build strong working relationships that promote collaboration and successful change outcomes.

Skills

Analytical skills

Problem solving

Interpersonal communication

Stakeholder engagement

Organizational skills

Time management

Education

Degree-level qualifications in Information Technology, Change Management, Project Management or related

Job description

Temporary, full-time (up to 2 year contract)

• Do you enjoy helping people navigate
  change and adopt new ways of working?
• Want to play a key role in the
  successful delivery of technology and business improvement projects?
• Looking for an opportunity to influence how
  change is embedded across a large and diverse organisation?

This could be the position for you!

LET’S EXPLORE THE JOB

This is an
exciting opportunity to help deliver meaningful change across Lake Macquarie
City Council.

As a Change
Specialist, you'll work closely with project managers, business analysts,
subject matter experts and technical teams to support the successful
implementation of technology. You'll develop and coordinate change management
activities that help our people understand, adopt and embrace new systems,
processes and ways of working.

You'll play a key role in identifying change impacts, engaging stakeholders,
preparing communication and training activities, and supporting leaders and
teams through transition. Through your ability to build relationships,
challenge existing thinking and deliver customer-focused outcomes, you'll help
drive organisational improvements that enhance both service delivery and
operational efficiency.

This exciting role will:

• Coordinate
  change management activities across technology and business improvement
  projects
• Develop and
  deliver communication, training and stakeholder engagement plans
• Assess the
  impacts of change on people, processes, systems and culture
• Work closely
  with project managers and key stakeholders to support successful project
  outcomes
• Coach and
  support leaders and employees through periods of change
• Identify
  risks, barriers and opportunities associated with change initiatives
• Support
  organisational readiness and adoption activities across multiple projects
• Build strong
  working relationships that promote collaboration and successful change outcomes

LET’S HEAR ABOUT YOU

You're an
adaptable, proactive and curious professional who enjoys working with people,
asking thoughtful questions and helping organisations successfully navigate
change.

To succeed in
this role, you'll bring:

• Degree-level qualifications in
  Information Technology, Change Management, Project Management or a related
  discipline, and/or relevant experience driving change within a complex
  organisation
• Experience supporting change initiatives
  associated with software implementations or technology projects
• Demonstrated ability to work
  independently and deliver customer-focused outcomes
• Experience managing competing priorities
  and multiple project deliverables
• Strong analytical and problem-solving
  skills
• Excellent written, verbal and
  interpersonal communication skills
• The ability to challenge existing
  practices and identify opportunities for improvement
• Knowledge and experience applying
  recognised change management methodologies and frameworks
• Strong organisational skills with the
  ability to prioritise and achieve outcomes in a project environment

LET’S REVEAL THE PERKS

This position provides:

• Competitive salary from $105,134 to
  $122,182 per year + 12% superannuation
  
• Enterprise Agreement pay increases apply
• Commencing salary set in line with
  skills and experience with annual reviews available to support
• movement through
  the salary range
• hybrid model blending in office and
  working from home
• Corporate fitness program from as little
  as $8 per week

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better. We're proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.