Change Specialist

Lake Macquarie City Council; Newcastle; Hybrid; AUD 105,000 - 122,000; Full time

Benefits offered by this job

Competitive salary

12% superannuation

Hybrid work model

Enterprise Agreement pay increases

Corporate fitness program

Job summary

Lake Macquarie City Council in Newcastle, NSW, is seeking a Change Specialist to support the successful implementation of technology and business improvement projects. You’ll develop and coordinate change management activities to help our people understand, adopt and embrace new systems, processes and ways of working.

Working with project managers, business analysts and leaders, you’ll identify change impacts, prepare communications and training, and guide teams through transition.

Qualifications

• Degree-level qualifications in IT, Change Management, Project Management or related discipline.
• Experience with software or technology change initiatives.
• Strong stakeholder engagement and relationship-building.
• Ability to deliver customer-focused outcomes.
• Experience managing multiple project deliverables.
• Knowledge of change management methodologies.
• Excellent written, verbal and interpersonal communication.
• Ability to challenge practices and drive improvements.
• Strong organisational skills in a project environment.

Responsibilities

• Coordinate change management across technology and business improvement projects.
• Develop and deliver communication, training and stakeholder plans.
• Assess impacts on people, processes, systems and culture.
• Support project outcomes with project managers and key stakeholders.
• Coach and support leaders and employees through periods of change.
• Identify risks, barriers and opportunities associated with change initiatives.
• Support organisational readiness and adoption across multiple projects.
• Build strong working relationships that promote collaboration and successful change outcomes.

Skills

Change management

Stakeholder engagement

Project management

Communication

Analytical thinking

Prioritisation

Education

Degree in IT or Change Mgmt

Job description

Lake Macquarie City Council - Newcastle NSW

Temporary, full-time (up to 2 year contract)

Do you enjoy helping people navigate change and adopt new ways of working?

Want to play a key role in the successful delivery of technology and business improvement projects?

Looking for an opportunity to influence how change is embedded across a large and diverse organisation?

This could be the position for you!

LET’S EXPLORE THE JOB

This is an exciting opportunity to help deliver meaningful change across Lake Macquarie City Council.

As a Change Specialist, you'll work closely with project managers, business analysts, subject matter experts and technical teams to support the successful implementation of technology. You'll develop and coordinate change management activities that help our people understand, adopt and embrace new systems, processes and ways of working.

You'll play a key role in identifying change impacts, engaging stakeholders, preparing communication and training activities, and supporting leaders and teams through transition. Through your ability to build relationships, challenge existing thinking and deliver customer-focused outcomes, you'll help drive organisational improvements that enhance both service delivery and operational efficiency.

This exciting role will:

Coordinate change management activities across technology and business improvement projects

Develop and deliver communication, training and stakeholder engagement plans

Assess the impacts of change on people, processes, systems and culture

Work closely with project managers and key stakeholders to support successful project outcomes

Coach and support leaders and employees through periods of change

Identify risks, barriers and opportunities associated with change initiatives

Support organisational readiness and adoption activities across multiple projects

Build strong working relationships that promote collaboration and successful change outcomes

Read the position statement here and learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You're an adaptable, proactive and curious professional who enjoys working with people, asking thoughtful questions and helping organisations successfully navigate change.

To succeed in this role, you’ll bring:

Degree-level qualifications in Information Technology, Change Management, Project Management or a related discipline, and/or relevant experience driving change within a complex organisation

Experience supporting change initiatives associated with software implementations or technology projects

Strong stakeholder engagement and relationship-building skills

Demonstrated ability to work independently and deliver customer-focused outcomes

Experience managing competing priorities and multiple project deliverables

Strong analytical and problem-solving skills

Excellent written, verbal and interpersonal communication skills

The ability to challenge existing practices and identify opportunities for improvement

Knowledge and experience applying recognised change management methodologies and frameworks

Strong organisational skills with the ability to prioritise and achieve outcomes in a project environment

LET’S REVEAL THE PERKS

This position provides:

• Competitive salary from $105,134 to $122,182 per year + 12% superannuation
• Enterprise Agreement pay increases apply
• Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range
• hybrid model blending in office and working from home
• Corporate fitness program from as little as $8 per week

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That's why we're passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you're joining a group of people with a commitment to make our city even better. We're proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!

Please note that as part of Lake Macquarie City Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.