Change Manager

Australian Department of Employment and Workplace Relations; Sydney; On-site; AUD 105,000 - 116,000; Full time

Job summary

Australian Department of Employment and Workplace Relations is seeking a Change Manager (APS Level 6) to assess incoming technology, processes and policy changes in the Digital Identity space, coordinating with teams to avoid disruptions to systems under custody.

Based in Canberra, ACT, the role involves leading planning, stakeholder engagement, and clear communication of complex requirements to technical and non-technical audiences, with a focus on delivering secure, compliant identity services.

Qualifications

• Essential IT or business management qualification.
• Diploma level or higher.

Responsibilities

• Assess technology, process, policy and legislative changes for Digital Identity services and related operations.
• Lead change planning and coordination activities with implementation schedules and stakeholder engagement.
• Provide status updates on change readiness, impacts and risks to executives and stakeholders.

Education

Information Technology or Business Management qualification

Diploma level or above

Job description

Australian Department of Employment and Workplace Relations – Bondi NSW

$105,295 - $115,786 a year

14d ago , from Department Of Employment And Workplace Relations

About the Department of Employment and Workplace Relations
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re‑training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

Reporting to the CIAM Team Lead (Consumer Identity and Access Management), the Change Manager is responsible for assessing incoming technology, process and policy changes in the Digital Identity and related technology space. Coordinating with affected teams to ensure there is no interruption to the systems under our custody.

Duties and Responsibilities

• Assess technology, process, policy and legislative changes, evaluating impacts on Digital Identity services, business operations and DEWR-hosted applications.
• Complete the onboarding requirements for new applications joining the AGDIS ecosystem, ensuring the requirements of the Digital ID act are being met.
• Lead change planning and coordination activities, developing implementation schedules, communication strategies and stakeholder engagement plans to ensure successful adoption.
• Translate complex technical, business and legislative requirements into clear, actionable outcomes for technical and non‑technical stakeholders.
• Build and maintain productive relationships with internal and external stakeholders, proactively managing issues, risks, escalations and competing priorities.
• Provide authoritative advice and regular status reporting on change readiness, impacts, risks and outcomes to executives and key stakeholders.
• Develop and deliver high-quality presentations, workshops and webinars, communicating complex concepts clearly to diverse audiences, including senior executives.
• Prepare executive reports, briefings and insights that support decision-making across change management, service delivery, cyber security and operational functions.
• Apply strong communication, negotiation and conflict resolution skills to manage stakeholder expectations, de‑escalate issues and achieve positive business outcomes.

• APS Level 6
• Canberra, ACT
• $105,295 - $115,786

Qualifications and Education

Essential- Qualification in Information Technology or Business Management. Diploma level or above.

Eligibility

At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.