Change Manager

Talent; Canberra; On-site; AUD 110,000 - 160,000; Full time

Job summary

Talent in Canberra seeks a Change Manager for the Major People, Process Transformation & Business Readiness Program. You'll partner with business stakeholders to map impacts on people, processes and operating models, ensuring readiness for the future state.

This hybrid Canberra-based role focuses on benefits realisation, MSP practices, and practical change delivery across communication, enablement and risk management.

Qualifications

• Proven organisational change management experience within complex transformation environments.
• Strong experience identifying change impacts and understanding how transformation affects business processes, stakeholders and organisational readiness.
• Excellent stakeholder engagement, communication, negotiation and influencing capability.
• Understanding of MSP principles and benefits management, or willingness to develop this capability.
• Tertiary qualifications with change management certification preferred.

Responsibilities

• Lead change impact and readiness activities, working with stakeholders to understand how changes affect their people, processes and operating environment.
• Identify gaps across business processes and SOPs, helping stakeholders improve, develop or establish what is needed for the future state.
• Deliver change activities across communication, enablement, benefits measurement, organisational readiness, risks and continuous improvement.
• Build trusted relationships across complex stakeholder groups, helping people navigate ambiguity and the practical challenges that come with significant change.

Skills

Organisational change management

Stakeholder engagement

Communication & negotiation

MSP principles understanding

Education

Business / Organisational Psychology / Change Management degree

Job description

Change Manager - Major People, Process Transformation & Business Readiness Program

• Location: Canberra (Hybrid)

About the Position:

Successful transformation isn't just about implementing new technology. It's about making sure people, processes and ways of working are ready for what comes next.

This role sits within a major transformation program introducing new payroll and HR management capability, with a strong emphasis on the people and process impacts of that change.

You'll work directly with business stakeholders to understand where change will land, identify impacts across existing processes and standard operating procedures, and help teams prepare for the transition. That means getting close to the business rather than managing change from a distance.

The program is strongly focused on benefits realisation, so the role also connects change activity with the outcomes the transformation is expected to deliver.

What You'll Do:

• Lead change impact and readiness activities, working with stakeholders to understand how changes affect their people, processes and operating environment.
• Identify gaps across business processes and SOPs, helping stakeholders improve, develop or establish what is needed for the future state.
• Deliver change activities across communication, enablement, benefits measurement, organisational readiness, risks and continuous improvement.
• Build trusted relationships across complex stakeholder groups, helping people navigate ambiguity and the practical challenges that come with significant change.

What We Are Looking For:

• Proven organisational change management experience within complex transformation environments.
• Strong experience identifying change impacts and understanding how transformation affects business processes, stakeholders and organisational readiness.
• Excellent stakeholder engagement, communication, negotiation and influencing capability, including the ability to support people through the discomfort of change.
• Understanding of Managing Successful Programmes (MSP) principles and benefits management, or a willingness to develop this capability.

Change & Delivery Environment:

• People, Process & Technology Transformation
• Change Impact & Organisational Readiness
• Business Process & SOP Improvement
• MSP, Benefits Realisation & Stakeholder Enablement

A Quick Note Before You Apply:

This role is unlikely to suit change practitioners whose experience has centred primarily on communications, training or producing change collateral.

The stronger fit is someone who has worked directly with business stakeholders to understand where change lands, what it means for existing processes and how to help people successfully move from current to future ways of working.

Relevant tertiary qualifications across Business, Organisational Psychology, Change Management or a related discipline, together with organisational change management certification, are preferred rather than mandatory.

This is a hybrid Canberra-based engagement, with a combination of office-based and work-from-home arrangements.