Hybrid Workers' Compensation Placement Broker

Marsh; Sydney; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Professional development

Job summary

Marsh seeks a Reservation Support Agent to respond to inquiries, research options, and coordinate reservations remotely. You will gather preferences, review details for accuracy, and provide confirmations while maintaining organized records.

The role emphasizes excellent communication, attention to detail, time management, and the ability to work independently within a supportive remote environment. Prior reservation experience helps but is not required.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.
• Comfortable researching information online.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Time management

Research online

Learn reservation systems

Dependable

Self-motivated

Organization

Basic computer proficiency

Remote work readiness

Job description

Reservation Support Agent – Remote

Posted 9 days ago

Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs