Centre Operations Supervisor – Court Transcripts

NSW Department of Communities and Justice; Newcastle; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Job summary

The NSW Department of Communities and Justice seeks an Assistant Centre Supervisor for RSB Centres to help allocate resources and ensure efficient, high-quality sound recording services for NSW Courts and Tribunals.

Based in Coffs Harbour, you will help allocate staff daily, troubleshoot equipment, maintain transcript quality, and train Centre Staff to keep skills up to date and deliver reliable service to clients.

Qualifications

• Experience as a sound reporter or ability to learn quickly.
• Knowledge of Transcript Manual standards or ability to learn quickly.
• Understanding of court systems, procedures and processes or ability to learn quickly.

Responsibilities

• Assist Centre Supervisor to meet operational needs and prioritise orders.
• Troubleshoot equipment problems and liaise with technical staff.
• Allocate staff daily to monitor proceedings in multiple courts and tribunals.
• Ensure ongoing quality of transcripts.
• Provide on-the-job training and integrate new systems and staff.
• Deliver quality customer service to internal and external clients.

Skills

Sound Reporter

Transcript standards

Learning quickly

Job description

The NSW Department of Communities and Justice seeks an Assistant Centre Supervisor for RSB Centres to help allocate resources and ensure efficient, high-quality sound recording services for NSW Courts and Tribunals.

Based in Coffs Harbour, you will help allocate staff daily, troubleshoot equipment, maintain transcript quality, and train Centre Staff to keep skills up to date and deliver reliable service to clients.