Assistant Centre Supervisor

NSW Department of Communities and Justice; Newcastle; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Job summary

The NSW Department of Communities and Justice seeks an Assistant Centre Supervisor for RSB Centres to help allocate resources and ensure efficient, high-quality sound recording services for NSW Courts and Tribunals.

Based in Coffs Harbour, you will help allocate staff daily, troubleshoot equipment, maintain transcript quality, and train Centre Staff to keep skills up to date and deliver reliable service to clients.

Qualifications

• Experience as a sound reporter or ability to learn quickly.
• Knowledge of Transcript Manual standards or ability to learn quickly.
• Understanding of court systems, procedures and processes or ability to learn quickly.

Responsibilities

• Assist Centre Supervisor to meet operational needs and prioritise orders.
• Troubleshoot equipment problems and liaise with technical staff.
• Allocate staff daily to monitor proceedings in multiple courts and tribunals.
• Ensure ongoing quality of transcripts.
• Provide on-the-job training and integrate new systems and staff.
• Deliver quality customer service to internal and external clients.

Skills

Sound Reporter

Transcript standards

Learning quickly

Job description

Employment Type – Ongoing Fulltime

Salary – Clerk Grade 3/4 87,199.00 - 95,482.00, Plus superannuation and leave loading

Location – Coffs Harbour

The Assistant Centre Supervisor, RSB Centres is responsible for assisting the Centre Supervisor with the allocation of resources to ensure the provision of efficient, high quality and customer-focused sound recording services to New South Wales Courts and Tribunals.

What You’ll Do

• Assist the Centre Supervisor to meet the operational needs of the centre to enable orders to be prioritised and a high quality and timely service to be provided to clients.
• Troubleshoot equipment problems including; identifying and resolving problems where possible, replacing equipment in court when necessary, arranging repair and replacement and liaising with technical staff regarding new equipment.
• Assist the Centre Supervisor to allocate staff on a daily basis to monitor proceedings in multiple courts and tribunals (remotely or in person) to ensure effective use of resources and the provision of the service required.
• Ensure the continuing quality of transcripts.
• Provide on-going support and on the job training to Centre Staff as well as integrating new systems and staff along with Centre Supervisors into the centre to maintain up-to-date skills in the centre and to help facilitate the training.
• Provide quality customer service to ensure that the needs and expectations of both internal and external clients are met[i]

What We’re Looking For

• Extensive experience as a Sound Reporter or the ability to learn quickly.
• Extensive knowledge of, and ability to apply, Transcript Manual standards, or the ability to learn quickly.
• Understanding of court systems, procedures, processes, or the ability to learn quickly

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Requirements

• What strategies, methods or tools do you use to prioritise your workload?
• Provide an example of how you have worked collaboratively with your manager? What actions did you take, and what was the result?

Applications close 09/11/2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jana Moa via [e-mail].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via [e-mail].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook:

www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more:

www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page