Centre Manager - Shopping Centre

Teska Carson

Melbourne

On-site

AUD 150,000 - 180,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Job summary

Teska Carson in Melbourne’s western suburbs manages a newly redeveloped, mid-sized shopping centre with ~80 tenancies, including national brands across retail, food, banking, and services, plus offices. You will lead overall performance, operations, and day-to-day management of the centre, driving tenant engagement, customer experience, and commercial outcomes.

You will foster strong tenant relationships, boost foot traffic and sales, and ensure safety, compliance, and best practice in risk

Qualifications

Experience in centre management or retail asset management.
Strong understanding of leasing, facilities, and retail operations.
Proven leadership and relationship-building abilities.
Knowledge of WHS and risk management practices.
Excellent budgeting, forecasting and financial reporting skills.

Responsibilities

Oversee day-to-day centre operations including security, cleaning, and facilities.
Ensure compliance with legislation, safety standards and operational guidelines.
Manage contractor performance, service agreements and procurement.
Lead tenant and stakeholder engagement to support retailer performance.
Drive marketing initiatives to increase foot traffic and customer experience.

Skills

Centre management

Retail operations

Communication

Financial acumen

Leadership

Time management

WHS knowledge

Leasing basics

Education

Tertiary qualifications in Property/Business/Facilities Management

Tools

MRI

Cirrus 8

Job description

Be a key leader in the management of a newly redeveloped, mid-sized shopping centre in Melbourne’s thriving western suburbs. This vibrant centre features an impressive mix of approximately 80 tenancies, including well-known national brands across retail, food, banking, and professional services, as well as office spaces.

As Centre Manager, you will be responsible for the overall performance, operations, and day-to-day management of the centre. This pivotal role encompasses tenant engagement, customer experience, operational delivery, marketing initiatives, and commercial outcomes.

You will play a critical role in fostering strong tenant relationships, driving foot traffic and sales performance, and ensuring the centre delivers a high-quality, engaging environment for both retailers and customers. With a strong focus on operational excellence, you will ensure the asset is well-maintained, compliant with all relevant legislation, and adheres to best practices in safety and risk management.

This is an exciting opportunity for a proactive and commercially minded professional to lead a dynamic retail destination and contribute to its continued success and growth.

Position Overview

This is an exciting opportunity for a proactive and commercially minded professional to lead a dynamic retail destination and contribute to its continued success and growth.

Key Responsibilities

1. Operational Management

Oversee day‑to‑day centre operations including security, cleaning, maintenance, and facilities management.
Ensure the centre complies with all legislative, safety, and operational standards.
Manage contractor performance, service agreements, and procurement activities.
Oversee risk management, incident reporting, and emergency procedures.

2. Tenant & Stakeholder Management

Act as the on-site contact for tenants, fostering positive relationships and supporting retailer performance.
Manage lease obligations, tenancy fit‑outs & refurbishments, tenancy disputes, and operational queries.
Work closely with leasing teams to support tenant mix strategy, renewals, and new leasing opportunities.
Build strong relationships with local authorities, community groups, and key commercial partners.

3. Financial & Commercial Management

Provide feedback and input in relation to operating budgets, capital expenditure budgets, and forecasting.
Suggest revenue opportunities, cost efficiencies, and profitability.
Monitor financial performance and provide regular reporting to senior management or owners.

4. Marketing & Customer Experience

Oversee centre marketing activities, campaigns, and events to increase foot traffic and customer engagement.
Ensure the centre delivers a safe, welcoming, and high‑quality customer experience.
Analyse customer trends, feedback, and market insights to improve the centre’s performance.

5. Leadership & Team Management

Lead and develop onsite contractors and team members including operations, admin, customer service, and marketing teams.
Promote a positive culture focused on customer service, safety, and operational excellence.
Conduct regular performance reviews and ensure ongoing contractor development.

Skills & Qualifications

Essential

Proven experience in centre management, commercial property management, or retail asset management.
Strong understanding of retail operations, facilities management, and leasing processes.
Excellent communication, negotiation, and relationship‑building skills.
Financial acumen with experience in budgeting, forecasting, and financial reporting.
Strong leadership and team‑management capabilities.
Ability to work in a fast‑paced environment with competing priorities.
Knowledge of WHS legislation and risk management best practices.
Understanding of basic leasing practices and have the ability to engage in initial conversation with prospective and current tenants.

Desirable

Tertiary qualifications in Property, Business, Facilities Management, or a related field.
Experience with commercial property software systems (e.g. MRI, Cirrus 8).

Key Attributes