Team Manager, Customer Screening (CDD)

Bendigo Bank; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Bendigo Bank is seeking a Team Manager, Customer Screening (CDD) to lead a dynamic CDD team within our Financial Crime & Fraud Operations division. You will manage escalation-based decisions across complex watchlists and enhance workflows to uplift team capability while protecting customers and the bank from financial crime.

The role calls for robust leadership, extensive AML/CTF experience, and a data-driven approach. A hybrid work model at Melbourne or Adelaide head office locations is offered.

Qualifications

• Leadership experience to uplift capability within an operational team.
• Significant AML/CTF, KYC, customer screening, sanctions or financial crime experience.
• Ability to identify gaps, design new workflows, and lead teams through change.

Responsibilities

• Provide strong, empathetic leadership to cultivate a collaborative, accountable culture.
• Take ownership of customer screening from an escalation perspective across watchlists, media monitoring and initial risk thresholds (CDD alerts).
• Design, implement and refine new operational processes including workflow optimisation for CDD/ECDD alerts.
• Collaborate with internal partners to identify inefficiencies and improve alert/investigation quality.
• Partner with Detection & Analytics, Quality Control and Financial Crime Risk to ensure regulatory alignment and service delivery.
• Maintain oversight of workload distribution and adherence to compliance requirements.

Skills

People leadership

AML/CTF

KYC

Customer screening

Sanctions

Workflow design

Stakeholder management

Data-driven decision making

Education

Tertiary qualifications in business, accounting, finance or law

ACAMS/CAMS accreditation

Job description

We've never been ‘just a bank'. Just like you should never be ‘just an employee'.We'reunited in our beliefthat inbanking, better can be bigger, and togetherwe'remaking it happen.

It starts here. With Bendigo Bank… and you.

About the opportunity

Are you an inspiring people leader with a passion for financial crime operations and a knack for bringing out the best in people? Join Bendigo Bank as our Team Manager, Customer Screening (CDD) within our Financial Crime & Fraud Operations division.

In this pivotal leadership role, you will lead a dynamic, Customer Due Diligence (CDD) team, helping navigate complex risk landscapes while fostering a positive, high performing culture. This is your chance to step into a highly visible role where you can truly make an impact, shaping and defining new escalation processes, uplifting team capability, and helping protect our customers, communities, and Bank from financial crime.

• Provide strong, empathetic, and impactful leadership to cultivate a highly collaborative, accountable, and positive culture.
• Take ownership of customer screening from an escalation perspective, managing risk based decision making across complex watchlists, media monitoring, and initial risk threshold (CDD) alerts.
• Design, implement, and refine new operational processes including workflow optimisation for CDD/ECDD alerts.
• Collaborate with internal partners to identify inefficiencies, optimise workflow allocations, and enhance alert and investigation quality.
• Partner with key stakeholders, including Detection & Analytics, Quality Control, and Financial Crime Risk to ensure regulatory alignment and excellent service delivery.
• Maintain operational oversight of workload distribution, productivity queues, and adherence to the Bank's compliance requirements.

What you'll bring to the role

• Proven experience leading and coaching diverse operational teams, with a track record of uplifting capability to foster a highly collaborative environment.
• Significant experience within AML/CTF, KYC, customer screening, sanctions, or financial crime operational environments.
• Demonstrated ability to identify operational gaps, design new workflows, and lead teams through change and system enhancements.
• Exceptional stakeholder management skills, with the ability to build trust and partner across divisions to solve complex risks.
• A data driven approach to decision making, ensuring compliance with regulatory obligations while supporting practical customer outcomes.
• Tertiary qualifications in business, accounting, finance or law, and/or industry accreditations (ACAMS/CAMS) will be highly regarded.

This is a permanent, full-time opportunity, located at our Melbourne, or Adelaide Head Office locations.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.