CCTV & Public Safety Operations Officer

City of Perth; Western Australia; On-site; AUD 84,000 - 88,000; Full time

Job summary

The City of Perth is seeking an Operations Officer to monitor our CCTV network, identify security threats and coordinate responses with Police and other agencies. Reporting to the Coordinator Surveillance within Community Safety and Amenity, you will ensure accurate incident records and protect confidential information.

This 24-hour roster role requires strong computer skills, attention to detail, and excellent written and verbal communication to deliver a high level of customer service across

Qualifications

• Proficiency in using computer systems and security software.
• Strong observation skills and situational awareness.
• The ability to solve problems, exercise initiative and use sound judgement.
• Well-developed written and verbal communication skills, with a focus on customer service.

Responsibilities

• Monitor CCTV cameras to identify security threats, safety concerns and antisocial behaviour.
• Coordinate timely responses to incidents with Police, Rangers and other relevant agencies.
• Respond to after-hours enquiries, complaints and requests for assistance.
• Maintain accurate incident records and protect confidential and sensitive information.

Skills

Computer systems

Security software

Observation skills

Situational awareness

Problem solving

Initiative

Judgement

Written communication

Verbal communication

Customer service

Tools

Security Monitoring Licence

Job description

The City of Perth is seeking an Operations Officer to monitor our CCTV network, identify security threats and coordinate responses with Police and other agencies. Reporting to the Coordinator Surveillance within Community Safety and Amenity, you will ensure accurate incident records and protect confidential information.

This 24-hour roster role requires strong computer skills, attention to detail, and excellent written and verbal communication to deliver a high level of customer service across