CCLHD - Manager, Outpatient Clinics - Wyong

NSW Health; Central Coast; On-site; AUD 82,000 - 100,000; Full time

Benefits offered by this job

Accrued day off

Annual leave loading

Parental leave

Salary packaging

Relocation assistance

Novated leasing

Job summary

Central Coast Local Health District is seeking a Manager, Outpatient Clinics at Wyong Hospital to lead outpatient administration teams and ensure high-quality, patient-centred services.

You will drive daily operations, improve processes, mentor staff, and collaborate with clinical leaders to align with NSW Health goals. This is a permanent, full-time role with 38 hours per week and a commencing salary from 91,326 AUD per annum.

Qualifications

• Tertiary qualifications in business management or related field, or extensive senior administrative service delivery experience.
• Proven leadership and management skills including staff development, workforce planning, rostering and resource allocation.
• Advanced knowledge of Microsoft Office applications and information management systems with report writing and financial reporting skills.

Responsibilities

• Lead and manage outpatient administration teams, including supervision, performance development, training, and rostering.
• Oversee daily clinic operations, ensuring workflows are efficient and aligned with objectives.
• Identify opportunities for quality improvement and implement policies and changes.
• Build relationships with clinical teams, managers, staff, and stakeholders to support priorities.
• Manage competing priorities, respond to urgent requests, and ensure timely reporting.
• Promote a positive, inclusive culture and high-quality customer service.

Skills

Leadership

Staff development

Workforce planning

Rostering

Conflict management

Communication

Stakeholder management

Change management

Education

Business management degree

Tools

Microsoft Office

Information management systems

Job description

Employment Type:Permanent Full Time
Position Classification:Health Manager Level 1
Remuneration:Commencing from $91,326 per annum
Hours Per Week:38
Location:Wyong Hospital
Requisition ID:REQ700459
Applications Close:Sunday, 15 November 2026 at 11:59pm

Do you thrive in a leadership role where your contribution makes a real difference to patient experiences and healthcare service delivery? At Central Coast Local Health District (CCLHD), we are committed to Trusted Care, Better Health for Everyone, and we are looking for an experienced and motivated Manager, Outpatient Clinics to lead our outpatient administration teams and support the delivery of high-quality, patient-centred services at Wyong Hospital.

About the Opportunity

As the Manager, Outpatient Clinics, you will be responsible for the day-to-day operations of the Outpatient Clinics and Administration Officer teams at Wyong Hospital. Your leadership will be vital in ensuring efficient service delivery, positive patient and visitor experiences, and a supportive, high-performing team environment.

This position plays a key role in driving continuous improvement, managing operational priorities, and ensuring our administrative services adapt to the changing needs of patients and the organisation. Working collaboratively with clinical leaders, staff, and key stakeholders, you will help deliver effective and efficient outpatient services.

In this role you will:

• Lead and manage outpatient administration teams, including staff supervision, performance development, training, education, and workforce planning.
• Oversee daily clinic operations, ensuring administrative workflows, resources, and service delivery processes are efficient, responsive, and aligned with organisational objectives.
• Identify opportunities for quality improvement and lead the implementation of policies, procedures, and change initiatives to enhance service delivery.
• Build and maintain effective relationships with clinical teams, managers, staff, and internal and external stakeholders to resolve issues and support operational priorities.
• Manage competing priorities, respond to urgent requests, and ensure accurate reporting, effective communication, and timely completion of key tasks.
• Promote a positive, inclusive, and collaborative workplace culture that supports excellent customer service and continuous improvement.

For more information about this role, please view the Position Description.

About You

• Tertiary qualifications in business management or a related field, or extensive experience in senior administrative service delivery roles.
• Proven leadership and management skills, including experience in staff development, workforce planning, resource allocation, and rostering.
• Advanced knowledge of Microsoft Office applications and information management systems, with demonstrated skills in document preparation, report writing, and financial and activity reporting.
• Experience in problem-solving, quality improvement, and implementing effective change management strategies.
• Strong communication, interpersonal, negotiation, and consultation skills, with the ability to build effective relationships and manage stakeholder expectations.
• Demonstrated ability to manage conflict professionally, work autonomously, exercise sound judgement, and prioritise competing demands in a fast-paced environment.
• A commitment to teamwork, continuous improvement, and delivering high-quality administrative services that support positive patient experiences.
• A strong commitment to CCLHD's goals and strategies, with behaviours that align with the NSW Health Code of Conduct and CORE Values.

If you are a proactive and collaborative leader who is passionate about supporting healthcare teams and improving the patient experience, we encourage you to apply and make a meaningful contribution to outpatient services at Wyong Hospital.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?

Joe Shippam
Phone: [phone] ***
Email: ***********@health.nsw.gov.au

____________________________________________________________________________________

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at ***************@health.nsw.gov.au or call 02 4320 3*** for one-on-one support.

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 ***.

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