Category Manager - Facilities and Service Solutions, Pacific

Accor; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Accor is seeking a Category Manager to lead sourcing initiatives for Facilities and Services Solutions in the Pacific region, with roles in Sydney or the Gold Coast. You will drive multi-year category strategies, supplier performance, risk mitigation, and value delivery for our hotels and clients.

Collaborate with internal stakeholders and suppliers to secure cost-effective outcomes, embed ESG targets in supplier selection, and ensure compliance with WHS and regulatory requirements.

Qualifications

• 5+ years' experience in category management or strategic sourcing.
• Bachelor’s degree in Supply Chain or related field.
• Experience in global sourcing.
• Understanding of ESG, sustainability, and responsible sourcing practices.
• Strong strategic thinking and problem-solving skills.
• Excellent influencing and stakeholder management skills across senior and cross-functional audiences.
• Strong negotiation and communication skills, with the ability to balance commercial outcomes with operational needs.
• Results-oriented and data-driven approach to decision-making.
• Strong risk awareness and compliance mindset, particularly in regulated or complex operating environments.

Responsibilities

• Develop and drive multi-year category strategies for laundry & linen, energy, guest entertainment, and housekeeping labour hire, delivering measurable cost, quality, risk, and sustainability outcomes.
• Lead end to end sourcing and contract negotiations, managing supplier performance, SLAs, and continuous improvement to ensure value for money outcomes
• Identify and mitigate category risks, ensuring supplier compliance with WHS, modern slavery, and regulatory requirements across the Pacific region
• Build strong partnerships with hotel GMs, Operations Directors, and cross-functional teams to ensure strategies are practical, adopted, and aligned with hotel needs
• Embed sustainability targets into supplier selection and performance, supporting Accor's broader ESG commitments

Skills

Category management

Stakeholder management

Negotiation

Sourcing

Data-driven decision making

Risk management

Education

Bachelor's degree in Supply Chain or related field

Job description

Company Description

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

Company Description

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

An exciting opportunity is available for a Category Manager to join our team in Sydney or the Gold Coast. In this role you will be responsible for leading the sourcing initiatives across a portfolio of Facilities and Services Solutions categories within the Pacific region. This role is pivotal in driving cost effectiveness, supplier performance, risk mitigation, and value delivery across our supply base. You will collaborate closely with internal stakeholders and external suppliers to deliver impactful procurement solutions to our hotels and clients.

Key Responsibilities

• Develop and drive multi-year category strategies for laundry & linen, energy, guest entertainment, and housekeeping labour hire, delivering measurable cost, quality, risk, and sustainability outcomes.
• Lead end to end sourcing and contract negotiations, managing supplier performance, SLAs, and continuous improvement to ensure value for money outcomes
• Identify and mitigate category risks, ensuring supplier compliance with WHS, modern slavery, and regulatory requirements across the Pacific region
• Build strong partnerships with hotel GMs, Operations Directors, and cross-functional teams to ensure strategies are practical, adopted, and aligned with hotel needs
• Embed sustainability targets into supplier selection and performance, supporting Accor's broader ESG commitments

Qualifications

• 5+ years' experience in category management or strategic sourcing, ideally within hospitality, facilities services, or a comparable services category.
• Bachelor’s degree in Supply Chain, Business Administration, Procurement, or a related field.
• Proven experience in global sourcing or managing international supplier networks.
• Understanding of ESG, sustainability, and responsible sourcing practices.
• Strong strategic thinking and problem-solving skills, with the ability to navigate complexity and deliver practical outcomes
• Excellent influencing and stakeholder management skills across senior and cross-functional audiences
• Strong negotiation and communication skills, with the ability to balance commercial outcomes with operational needs
• Results-oriented and data-driven approach to decision-making
• Strong risk awareness and compliance mindset, particularly in regulated or complex operating environments

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.