CAT Parts Interpreter — Fast, Accurate Fulfillment

WesTrac Cat; Bunbury; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Salary Sacrificing

Income Protection Insurance

Retail discounts

Wellness discounts

Career progression

Training & Development

Employee Share Purchase Plan

Emergency Leave

Job summary

WesTrac Cat in Bunbury, WA, seeks a Parts Interpreter to manage customer orders for Caterpillar parts and handle inquiries via phone, email and walk-ins. The role emphasizes accuracy, timeliness, and a strong customer-service mindset.

You will source parts for trucks, machinery, construction, and mining equipment, working with internal teams to ensure on-time deliveries from order to fulfilment. This is a residential, on-site position.

Qualifications

• Experience in parts interpretation or store roles within automotive or machinery is advantageous.
• Excellent customer service skills with the ability to manage face-to-face, phone, and email interactions.
• High accuracy and attention to detail when sourcing and matching parts.
• Strong organisational and multitasking abilities in a fast-paced setting.
• Ability to quickly adapt to multiple systems and databases.
• Strong communication and problem‑solving skills with a proactive approach to stakeholder needs.

Responsibilities

• Source and maintain CAT merchandise for internal accounts and customers.
• Interpret customer part requirements for a wide range of parts.
• Source and expedite parts locally and internationally for timely fulfilment.
• Manage customer enquiries via walk-ins, phone, and email with a focus on high-quality service.
• Support internal Workshop, Field Service teams and Account Managers.
• Escalate issues and maintain clear communication to prevent delays or errors.
• Maintain a proactive and organised approach to work under pressure.

Skills

Parts interpretation

Customer service

Attention to detail

Communication

Multi-system literacy

CAT product knowledge

Tools

ERP systems

CAT parts catalog

Job description

WesTrac Cat in Bunbury, WA, seeks a Parts Interpreter to manage customer orders for Caterpillar parts and handle inquiries via phone, email and walk-ins. The role emphasizes accuracy, timeliness, and a strong customer-service mindset.

You will source parts for trucks, machinery, construction, and mining equipment, working with internal teams to ensure on-time deliveries from order to fulfilment. This is a residential, on-site position.