Casualty Manager, WA/SA

Chubb Insurance Hong Kong; South Australia; On-site; AUD 180,000 - 240,000; Full time

Job summary

Chubb Insurance Hong Kong is seeking a dynamic leader to steer the Casualty Business Unit in Western Australia and South Australia. You will drive profitable growth, shape the business plan, and build strong broker partnerships to deliver targeted outcomes.

You will oversee underwriting discipline, manage budgets and expenses, and lead a high‑performing team through recruitment, coaching, and development. The role requires collaboration with claims, distribution, and management to secure

Responsibilities

• Lead the Casualty unit’s financial performance, with responsibility for underwriting profit, rate and loss ratio targets, and overall budget delivery.
• Develop and implement the unit business plan in partnership with Casualty Management, ensuring clear alignment to growth and profitability objectives.
• Analyse portfolio performance to identify profit opportunities, address underperformance, and take decisive action to improve results.
• Drive premium growth by delivering new business, retention, rate, and product growth targets.
• Build and execute effective sales and marketing strategies across the broker market, including prospecting, account rounding, and new business development.
• Strengthen long‑term relationships with brokers, producers, and insureds while identifying opportunities to expand Chubb’s presence.
• Ensure strong underwriting discipline, quality, and integrity, including adherence to underwriting standards and achievement of audit score targets.
• Lead, motivate, and develop a high‑performing Casualty team, including recruitment, performance management, training, appraisals, and retention.
• Support a positive, inclusive, and safe workplace culture, while helping team members grow in line with their strengths and career ambitions.
• Manage expenses, commission plans, and service standards to ensure efficient use of resources and budget control.
• Oversee broker service delivery, feedback processes, reporting, and CRM activity to support strong stakeholder engagement and business performance.
• Work closely with internal partners across claims, technical services, distribution, and management to deliver the best outcomes for the business.

Job description

About the Role

This is a great opportunity to lead the growth and performance of our Casualty Business Unit across WA/SA. You’ll be at the centre of driving profitable business, building strong broker partnerships, and helping shape the future of the team.

In this role, you will:

• Lead the Casualty unit’s financial performance, with responsibility for underwriting profit, rate and loss ratio targets, and overall budget delivery.
• Develop and implement the unit business plan in partnership with Casualty Management, ensuring clear alignment to growth and profitability objectives.
• Analyse portfolio performance to identify profit opportunities, address underperformance, and take decisive action to improve results.
• Drive premium growth by delivering new business, retention, rate, and product growth targets.
• Build and execute effective sales and marketing strategies across the broker market, including prospecting, account rounding, and new business development.
• Strengthen long‑term relationships with brokers, producers, and insureds while identifying opportunities to expand Chubb’s presence.
• Ensure strong underwriting discipline, quality, and integrity, including adherence to underwriting standards and achievement of audit score targets.
• Lead, motivate, and develop a high‑performing Casualty team, including recruitment, performance management, training, appraisals, and retention.
• Support a positive, inclusive, and safe workplace culture, while helping team members grow in line with their strengths and career ambitions.
• Manage expenses, commission plans, and service standards to ensure efficient use of resources and budget control.
• Oversee broker service delivery, feedback processes, reporting, and CRM activity to support strong stakeholder engagement and business performance.
• Work closely with internal partners across claims, technical services, distribution, and management to deliver the best outcomes for the business.