Casualty Claims Officer

Guild Group; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Exclusive staff discounts

Employee Assistance Program

Health & wellbeing initiatives

Job summary

Guild Group is seeking a customer-focused professional to join the Casualty Claims team. This full-time permanent role offers 2 days in the office and 3 days working from home, with a path to develop expertise in the casualty claims field.

You’ll manage incoming enquiries, support customers through the claims process, and collaborate with internal stakeholders to achieve fair outcomes. Training and career growth are emphasised within a supportive environment.

Qualifications

• Experience in customer service, claims, recoveries, settlements or a related role
• Strong communication and relationship-building skills
• The ability to think commercially and solve problems
• Strong organisational skills and attention to detail
• A willingness to learn and develop in a new specialty area
• A genuine passion for helping customers

Responsibilities

• Manage incoming claims enquiries and lodgements
• Support customers through the claims process with empathy and professionalism
• Manage a portfolio of straightforward casualty claims and work toward fair, commercial outcomes
• Assess liability and claim information with support from experienced team members
• Work closely with internal stakeholders, customers and industry partners
• Build your knowledge of casualty claims through ongoing coaching, training and development

Skills

Customer service

Claims handling

Relationship-building

Communication

Problem solving

Job description

Location: Melbourne, Sydney or Brisbane

Term: Full-Time permanent opportunity | 2 days in office and 3 days working from home

Build a career in one of insurance's most specialised and sought-after fields.

About Guild Insurance

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 40 industry partnerships and 110,000 customers nationwide, we offer insurance our clients can truly depend on.

Your New Role

At Guild Insurance, we're looking for a customer-focused professional who is ready to take the next step in their career and join our Casualty Claims team. Whether you're currently working in claims, customer service, recoveries, settlements or insurance operations, this is an opportunity to develop expertise in a highly specialised area of the industry.

Casualty Claims is a niche field focused on managing liability claims and helping customers navigate complex situations with confidence and care. It's a space where strong communication, sound judgement and relationship‑building skills are highly valued, and where long-term career opportunities exist for those looking to grow.

What You'll Be Doing

• Manage incoming claims enquiries and lodgements


• Support customers through the claims process with empathy and professionalism


• Manage a portfolio of straightforward casualty claims and work toward fair, commercial outcomes


• Assess liability and claim information with support from experienced team members


• Work closely with internal stakeholders, customers and industry partners


• Build your knowledge of casualty claims through ongoing coaching, training and development

What We're Looking For

• Experience in customer service, claims, recoveries, settlements or a related role


• Strong communication and relationship‑building skills


• The ability to think commercially and solve problems


• Strong organisational skills and attention to detail


• A willingness to learn and develop in a new specialty area


• A genuine passion for helping customers

Why join us?

This role has been designed as a genuine career pathway into Casualty Claims. You'll work alongside experienced specialists, receive structured development opportunities and gain exposure to an area of insurance that is both challenging and highly rewarding.

As our Casualty team continues to grow, this position offers the opportunity to develop your expertise, expand your responsibilities and build a long‑term career within a niche insurance discipline.

What We Offer

• Hybrid working: 2 days in-office, 3 days remote


• Exclusive staff discounts with leading retailers


• Employee Assistance Program with innovative wellbeing support


• Health & wellbeing initiatives to help you thrive

How We'll Thrive Together

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Please note: Applicants must have the legal right to work in Australia. Evidence of working rights and completion of relevant pre‑employment checks, including background screening, will form part of the recruitment process. If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.