Casual Vet Receptionist - Fast-Paced ER & Primary Care

Apiam Animal Health Limited; Whittlesea; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Hourly pay

Pet discounts

EAP

Retail/travel/fitness discounts

Modern facility

Training opportunities

Flexible shifts

Career growth

Job summary

VicVet in Whittlesea, VIC is seeking a Casual Veterinary Receptionist to be the friendly face at the hospital. You will support both Primary Care and Emergency services, manage bookings, payments and client communications, and help ensure a smooth day-to-day client journey.

Experience in veterinary reception is preferred; exceptional customer service and calm, professional composure are essential. Evening, weekend and public holiday availability is required in a fast-paced, team-focused

Qualifications

• Previous veterinary reception experience is preferred.
• Exceptional customer service and communication skills are required.
• Remain calm and compassionate in busy or emotional situations.
• Organised, efficient and able to multitask in a fast-paced environment.
• Confident using computer systems; experience with EzyVet is advantageous.

Responsibilities

• Greeting clients and patients with warmth and professionalism.
• Managing incoming phone calls and emails.
• Booking appointments and coordinating schedules.
• Processing payments and managing accounts.
• Handling emergency enquiries and directing cases appropriately.
• Supporting communication between clients and clinical teams.
• Maintaining accurate patient records.
• Assisting with general administrative duties and reception workflow.
• Working collaboratively with Primary Care and Emergency & Referral departments.
• Following cleaning protocols each shift.

Skills

Veterinary reception experience

Customer service

Communication

Multitasking

Calm under pressure

Team collaboration

Tools

EzyVet

Job description

VicVet in Whittlesea, VIC is seeking a Casual Veterinary Receptionist to be the friendly face at the hospital. You will support both Primary Care and Emergency services, manage bookings, payments and client communications, and help ensure a smooth day-to-day client journey.

Experience in veterinary reception is preferred; exceptional customer service and calm, professional composure are essential. Evening, weekend and public holiday availability is required in a fast-paced, team-focused