Casual Student Success Coach — Engagement & Mentoring

Western Sydney University; Parramatta; On-site; AUD 71,000 - 101,000; Full time

Job summary

Western Sydney University The College is seeking motivated individuals to join its Casual Talent Pool as a Casual Student Success Coach. Roles are ad hoc, relief-based to support teaching periods, with a focus on engaging and mentoring students.

You will provide tailored coaching that blends pastoral care, academic support and career guidance, helping students navigate challenges and stay engaged in their studies.

Qualifications

• A relevant undergraduate qualification, or equivalent education and experience.
• Experience supporting student engagement, wellbeing or success in a tertiary setting, including the delivery of student-focused programs, workshops or resources.
• Understanding of coaching and mentoring approaches and their application in supporting student engagement and success.
• Experience working effectively with diverse and underrepresented student groups.
• Strong communication and interpersonal skills, with the ability to build trust and rapport and provide clear, timely support in both face-to-face and online environments.
• Well-developed problem-solving skills and the ability to navigate complex or sensitive situations professionally.
• Ability to collaborate effectively with a range of academic and professional stakeholders across The College and University.
• Ability to work flexibly and adapt to changing priorities and operational needs.
• NSW Working with Children Check is a mandatory requirement for all College employees.

Responsibilities

• Provide tailored one-on-one and group coaching that brings together pastoral care, academic support and career guidance.
• Support students to navigate challenges, recognise their achievements and remain engaged in their studies.
• Monitor student progress and contribute to strategies that support retention, engagement and overall student success.
• Contribute to the implementation of the Student Success Framework and initiatives that build belonging, inclusion and connection.
• Support students from diverse and underrepresented backgrounds, promoting equitable access to support and opportunities.
• Work collaboratively with academic and professional staff to resolve complex student matters, using sound judgement and solution-focused approaches.
• Advocate for student needs and contribute to the integration of coaching approaches into curriculum and teaching practices.
• Use technology and systems effectively to manage information, support students and deliver services across a dynamic environment.

Skills

Interpersonal skills

Coaching

Mentoring

Communication

Collaboration

Flexibility

Education

Undergraduate qualification or equivalent

Job description

Western Sydney University The College is seeking motivated individuals to join its Casual Talent Pool as a Casual Student Success Coach. Roles are ad hoc, relief-based to support teaching periods, with a focus on engaging and mentoring students.

You will provide tailored coaching that blends pastoral care, academic support and career guidance, helping students navigate challenges and stay engaged in their studies.