Casual Retail Tech & Service Consultant

Singtel Group; Willoughby; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

25% off Optus products

Counselling and wellbeing support 24/7

Flexible rosters

Job summary

Optus in Chatswood is seeking a vibrant Casual Retail Service Consultant to join our busy store. You’ll help customers explore tech products, answer questions, and provide friendly, personalised solutions that brighten their day.

Bring your energy, empathy and problem-solving skills to a team that values diversity, integrity and positive experiences. Flexible rosters and staff discounts are part of the opportunity, with a welcoming, customer-first environment.

Qualifications

• Understanding customer needs and delivering genuine support.
• Explaining tech products simply and guiding customers to solutions.
• Empathetic listener who turns challenges into practical help.
• Staying calm and respectful in tricky situations to resolve issues.
• Collaborating with teammates to create a welcoming store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Explore our range of tech products and services, sharing knowledge in a simple, helpful way.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work with the team to maintain a warm, welcoming environment where customers feel supported.

Skills

Service mindset

Tech explorer

Problem solving

Composure under pressure

Team spirit

Job description

Optus in Chatswood is seeking a vibrant Casual Retail Service Consultant to join our busy store. You’ll help customers explore tech products, answer questions, and provide friendly, personalised solutions that brighten their day.

Bring your energy, empathy and problem-solving skills to a team that values diversity, integrity and positive experiences. Flexible rosters and staff discounts are part of the opportunity, with a welcoming, customer-first environment.