Casual Retail Tech & Customer Experience Consultant

Singtel Group; Australia; Remote; AUD 42,000 - 54,000; Part time

Benefits offered by this job

25% off Optus products

Flexible rosters

Employee networks & wellbeing support

Job summary

Optus in Melbourne is seeking a casual Retail Service Consultant to join the Northland team. You’ll engage customers with optimism and genuine care, helping them understand tech products and services and tailoring solutions to individual needs.

You’ll thrive in a supportive, energetic environment, balancing a flexible roster with a commitment to delivering excellent service and memorable customer moments.

Qualifications

• Customer-focused mindset with a friendly, helpful approach.
• Ability to explain tech clearly to customers of varied backgrounds.
• Strong interpersonal skills to build rapport quickly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our range of tech products and services and share knowledge clearly.
• Uncover customer needs and deliver personalised solutions.
• Create a welcoming environment where customers feel supported and valued.

Skills

Customer service

Tech support

Team player

Composure under pressure

Problem solving

Job description

Optus in Melbourne is seeking a casual Retail Service Consultant to join the Northland team. You’ll engage customers with optimism and genuine care, helping them understand tech products and services and tailoring solutions to individual needs.

You’ll thrive in a supportive, energetic environment, balancing a flexible roster with a commitment to delivering excellent service and memorable customer moments.