Casual Rental Sales Associate - Upsell & Service

My NRMA; Canberra; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Casual loadings

Incentives program

Training & development

Global brand opportunities

Wellbeing support

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer in Canberra on a casual basis to join the Canberra Airport & City team. You will greet customers, process rentals, upsell services, and maintain vehicle standards, while delivering exceptional service and meeting sales targets.

The role requires strong communication, computer skills, and flexibility to work a rotating shift including weekends and public holidays.

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude!

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Vehicle detailing and cleaning to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Tech-savvy / computer skills

Fast-paced environment

Shift flexibility

Australian driver’s license

Full working rights in AU

Team player

Job description

Europcar Mobility Group is seeking a Sales & Customer Service Officer in Canberra on a casual basis to join the Canberra Airport & City team. You will greet customers, process rentals, upsell services, and maintain vehicle standards, while delivering exceptional service and meeting sales targets.

The role requires strong communication, computer skills, and flexibility to work a rotating shift including weekends and public holidays.