Casual Receptionist – Holiday Accommodation

Private Advertiser; Gold Coast City; On-site; AUD 30,000 - 47,000; Part time

Job summary

Private Advertiser on the Gold Coast is seeking a casual receptionist for holiday accommodation. You will be the first point of contact for guests from booking through to departure, handling check-ins, answering inquiries, and coordinating with housekeeping to ensure rooms are ready.

The role suits friendly, reliable individuals who can work independently during busy periods and provide high levels of customer service in a small team environment.

Qualifications

• Prior experience in hotel or guest-facing roles preferred.
• Ability to use computers, email and booking systems.
• Professional and well-presented demeanor.
• Ability to work independently during busy periods.

Responsibilities

• Welcoming guests and managing check-ins and check-outs
• Responding to guest enquiries by phone, email and in person
• Taking and managing accommodation bookings
• Assisting guests with questions, requests and local recommendations
• Processing payments and maintaining accurate reservation information
• Liaising with housekeeping and maintenance to prepare rooms
• Assisting with general reception and administrative duties
• Helping resolve guest concerns in a friendly and professional manner
• Supporting the wider team with day-to-day resort operations

Skills

Customer service

Communication

Multitasking

Phone etiquette

Professional appearance

Tools

Resley PMS

Job description

Casual Receptionist - Holiday Accommodation

As one of the first points of contact for guests, you'll play an important role in making sure their stay runs smoothly from booking through to departure. This is a varied, hands-on role suited to someone who enjoys working with people, providing great customer service and being part of a small, supportive accommodation team.

Key responsibilities

• Welcoming guests and managing check-ins and check-outs
• Responding to guest enquiries by phone, email and in person
• Taking and managing accommodation bookings
• Assisting guests with questions, requests and local recommendations
• Processing payments and maintaining accurate reservation information
• Liaising with housekeeping and maintenance to ensure rooms are ready for arriving guests
• Assisting with general reception and administrative duties
• Helping resolve guest concerns in a friendly and professional manner
• Supporting the wider team with the day-to-day operation of the resort

About you

• Friendly, approachable and genuinely enjoys dealing with people
• Reliable and able to work independently when required
• Confident communicating both in person and over the phone
• Comfortable using computers, email and booking systems
• Organised and able to manage multiple tasks during busy periods
• Calm and solutions-focused when dealing with guest issues
• Well presented with a professional attitude
• Willing to learn and be part of a close-knit team

Previous experience in hotel, resort, holiday accommodation, reception or customer service would be highly regarded, although we're also happy to consider someone with the right attitude and willingness to learn

Experience with Resley (PMS) is an advantage.